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Old 04-27-2014, 07:06 AM
32vld 32vld is offline
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Do you guarantee the shrubs that you plant?

Customer wants new shrubs installed in her front bed. She inquired about what kind of warrantee will be provided against any plants that do not make it.

How long of a time period will you replace a plant for free?
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Old 04-27-2014, 07:48 AM
trock trock is offline
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One year, the nursery where I buy from give me a no charge warranty.
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Old 04-27-2014, 08:12 AM
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93Chevy 93Chevy is online now
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One year is typically the standard. You should have a clause where plant replacement will not be honored due to improper care (i.e. under-watering), weather conditions, (i.e. flood or drought), or any other damages outside of your control (i.e. customer's grandkids running plants over with a Barbie Jeep).

Also make sure that the nursery you purchase from has a 1 year replacement as well. If the cause of death is ruled to be outside of your or the customer's control, then you get a free plant and the customer gets a free plant. Less out of you pocket.
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Old 04-27-2014, 08:39 AM
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alldayrj alldayrj is online now
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Most on LI do a year but like chevy said its not unconditional. I had a customer kill 4 arbs from underwatering, it was clear as day so he paid for the new ones
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Old 04-27-2014, 11:22 AM
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andersman02 andersman02 is offline
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Quote:
Originally Posted by alldayrj View Post
Most on LI do a year but like chevy said its not unconditional. I had a customer kill 4 arbs from underwatering, it was clear as day so he paid for the new ones
We do the same, although buying plants whole sale there is no warranty. If someone is looking to cut cost on a project one way for us is to not have a warranty. We typically charge 50% off the whole sale price for warranty but the customer doesn't see that
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Old 04-28-2014, 03:25 PM
LewisLawn LewisLawn is offline
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I do one of two things, if the store i purchase from offers a waranty i pass it on to customer...if not I charge more than i pay for the shrubs so that incase of shrub diening on me i have the money to purchase replacement shrub.
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Old 04-28-2014, 04:58 PM
PLLandscape PLLandscape is online now
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My local nurseries offer ZERO warranty for wholesale purchases. I can offer my own warranty but if I take a plant back to the nursery they'll tell me to take a hike. Basically have been told "You're a landscaper and should know how to pick good stock" Even when one place agreed the roots had been cut too short when harvested they immediately said "No warranty, you are wholesale."

I've tried to have the replacement costs built into and install jobs I have done.
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Old 04-28-2014, 06:26 PM
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exmarkking exmarkking is offline
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We offer a one year replacement. The nursery gives us a year replacement for free but I ask the customer if they would like to buy a warranty. That way I make money for free haha
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Old 04-28-2014, 06:31 PM
dieselfuel dieselfuel is offline
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Does your Dr. guarantee that you'll live another year?

Then why should I guarantee that a client's little shrub will?
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Old 04-28-2014, 08:12 PM
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weeze weeze is offline
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nope.

they can go back to the nursery and deal with them since that's where the plants come from. I don't grow them myself and then sale them to the customer so it has nothing to do with me.

most times I try to get the customer to buy the plants themselves from the nursery to begin with even if I have to go pick them up in my truck.

any issues with the plant is between them and the nursery.
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