crew duties and responsibilities
As 2014 ends and 2015 begins I am going through all my customers and doing a profit analysis. I am raising prices on some customers and trying to upsell on others.
In order to get my crew on the same page I generated a duties or responsibilities sheet. I want to show what each job does while they are on site and hold them more accountable for their work. As I become larger and in the office more I have little time for babysitting!!
Here is a rough draft and hope you guys will critique it and let me know what I've missed....
Mow lawn at the height listed on the route sheet
Watch for uneve ground and prevent scalping of lawn
Watch turns for “divot” and use 3 point turn technique
Push mow gated properties and wet sections per the master lawn book or crew leaders instructions
Alternate mowing paths weekly where possible
Flat trim areas to desired mow height
vertical edge beds, drives, and walks following the mulch or concrete without creating a wide groove
trim down bed weeds, vines, and other unwanted growing plants in landscape beds
flat trim tight spots and property corners to help mowing operator
clean up mowing debris avoiding blowing trash or leaves into lawn
blow away from houses, doors, or garages
move objects if needed in order to clean up hard surfaces
pay close attention to corners of hard surfaces and cars keeping debris off
spray weed killer as needed staying within the borders of the beds and targeting only weeds
hand pull hard to reach weeds, vines and volunteers that are out of place
spray weed killer to target cracks and joints
responsible for making sure all the above duties are done at a high level of service
note any broken or damaged objects
note hard to open gates so we may tell home owner
suggest upsells or needed services on route sheet
give property a once over before leaving.
As far as details for the job to be performed, it looks good! Something I found though, was the mowing aspect was easy for them to grasp. It was all the other things, like the "what do I do" scenarios.
"What do I do if:"
-They have a locked fence
-A pet was left outside
-They told me to skip this week
-They canceled the service
You get the idea. Sounds like your on the right track though! Detailed policies are great. I'm going over and changing minor things for next year as well.
I assume this is a 3 man crew. Does that CL just wander around pointing out things? I have 2 man crews the senior man does the detail work. Mower helps if he finishes first. Both have a limited spray license. Both are driving capable. Standard homesite here is 15 minutes and done. I would rather pay 2 well trained guys to work than pay a 3rd to babysit.IMHO
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