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  #21  
Old 06-06-2014, 11:58 AM
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Locqus Locqus is offline
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Join Date: Dec 2013
Location: Detroit
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Quote:
Originally Posted by agrostis View Post
Your not the cable company, forget that 30 day billing. Payment due when service's are rendered. No late payer's, no late fee's. Were not talking big buck's here, people can afford to pay you the day you work. Your doing people a favor with the 30 day billing, quit doing that and i'll bet you don't lose any customer's.
Agree with Agro. We use to do 30 day, then it was 15 day, now its due on receipt. Like you, I get more frustrated year after year with the ones that drag their feet. When they drag their means I have to drag mine and I hate that. Locqus will have a current balance feature in the next month or so to help with this. The live balance will be fed to the managers and you will be able to not cut the slow payers to get their but in action and take their payment on site. Will help my side of things a bit I think. But as for now, I call and call and call to get them to pay.
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  #22  
Old 06-06-2014, 12:01 PM
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Locqus Locqus is offline
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Quote:
Originally Posted by TPendagast View Post
Well do like they used to do at gas stations.

It's 3.00 gal cash and 3.15 credit.

Except for you, a $50 lawn is $55 by check and $50 with pre approved CC.

see how they want to pay then?
^^ ooo I like that. Definitely something I am trying with a few of mine.
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Office: 800-647-1951
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  #23  
Old 06-12-2014, 12:14 AM
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kemco kemco is offline
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Join Date: Oct 2009
Location: Memphis TN
Posts: 381
Quote:
Originally Posted by FLC2000 View Post
I just don't have time to wait around at 75-100 accounts weekly for them to pay me. I want to get in and get out ASAP and standing around while they pay me isn't conducive to getting work done quick.
AGree 100% In any given week we collect around 60% of payments at time of service with the majority of those we never see the customer or have to wait for them to get a check as they put payment in a predetermined place for us to collect. Most of the other 40% we receive in the mail in a few days to a few weeks (even though our invoice reads that payment is due on receipt). But we used to have a number of customers who would come out after we were done just to tell us that they would be right back with the check... I never understood why they wouldn't just bring the check out the first time rather than have us wait even longer for them to go inside, find their checkbook, write the check and then walk back outside to give it to us.

At the beginning of this season we nicely explained to those customers (you know the ones) that it cost us about a dollar per minute to run our company whether we are cutting the lawn or waiting in the truck for the customer to go get a payment to bring back out to us... and that we were doing all we can to keep costs down so we would not have to raise our prices anymore than is necessary. And that worked for the most part. We still have 2 customers in particular that still do the "So are you finished? The lawn looks great, let me go inside and find my checkbook..." I think they just want someone to talk to sometimes, and that's fine but the wasted time was adding up.

Over last winter I had calculated that waiting on payments from customers (those that have to bring payment back out) cost us right around $2000 last year. So now I am happy to put up with a week or two wait for the payments to come in the mail and it just seems that the day runs much smoother. Maybe it's just me but it seems like everything can be going great, knocking out yards quickly for half the day and then one customer takes about 10 minutes of your crew's time having to come out, then go back in to get payment, then come back out again and we loose our "mojo" or groove for some reason for the second half of the day.
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  #24  
Old 06-12-2014, 12:38 AM
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CuttingEdge LawnCare CuttingEdge LawnCare is offline
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Join Date: Apr 2013
Location: Cincinnati Ohio
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Quote:
Originally Posted by DuallyVette View Post
Years ago I started including a return envelope, with my company name and address on it, so it's easier for them to send. I also started sending the invoices for the month, a week before the end of the month.
They still have to put a stamp on it right? Or is it pre payed?
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  #25  
Old 06-12-2014, 09:31 AM
32vld 32vld is offline
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Join Date: Feb 2011
Location: LI NY
Posts: 3,002
I have a customer that started out with her son hiring me to do her snow. He lives 45 minutes away and it had become to hard to get to her all the time. I deal with the mom.

The following May she hired me to mow her 1/4 acre horse corral, no more horses, and that is the only place on her property that has grass. The few times I would do snow she paid well but never would be able to pay me at the time of service. No problem though because I would pass by her house enough that I would not have to go out of my way.

Though once mowing started it became a pain. So the start of this year I told her so in a nice way that I am too busy to keep running back and that I would bill her monthly.

It works great.

Though you have to realize that there are some customers that want that personal connection. I have a nice 80+ lady. She was home most of the time and would always write me a check when service was done. When I put all my customers on monthly billing she was too.

This connection is why I find the time to chat with her once a month even though there is no longer the need for me to.

She and another old lady still offer to pay me when I knock on the door now. Though I decline and like that they are being trusted by me. That short visit allows me to say next week I will be putting down fert or point out that that shrub needs trimming. While allows them to have my attention for a bit with some conversation.

It is always best to not act like you are there just for the money. It makes you more believable when you recommend a service.
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  #26  
Old 06-12-2014, 01:06 PM
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grassmonkey0311 grassmonkey0311 is offline
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Join Date: Feb 2013
Location: MD/NC
Posts: 476
Here is how I handle them:

June 1st- Invoices go out for JULY service
June 20th- Invoices are due for JULY service
June 21st- Reminder is sent its past due
June 22nd- Service suspended
June 23rd- Service canceled

Everything is prepay, and done online. If someone wants to start service back up after its been canceled, there is a $25 reprocessing fee. I won't mow until I've been paid.


I got tired of dealing with people. Its my rules or find someone else. If they can't afford to pay $50 in 20 days, then I'll be happy to see them go to a competitor who bills "end of month".
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  #27  
Old 06-16-2014, 10:13 PM
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TMN Guy TMN Guy is offline
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Join Date: Jun 2014
Location: Tulsa, OK
Posts: 26
Hello everyone.

I just started last April and I tried to get customers to pay one cut in advance. I had 2 customers pay that way for the first cut. When I went back for the next cut, they were not home. I cut anyways since I had already been paid. Both customers cancelled after the second cut. I changed the way I handle payments.

Now, I text customers the day before I cut. If they don't answer, I knock on the door when I first get to their house to make sure someone is home to pay. If no one answers, I check the doormat and then the back screen door. If I do not find the payment, I text them letting them know that I am there to cut. If they answer, they can tell me where to find the payment or reschedule for later. If they don't answer (which hasn't happened yet), I leave a note on the front door and leave. I do not cut without payment and I do not take checks. I do take credit cards, but people do not seem to like me keeping their credit card numbers for automatic billing.

Btw, I like the way grassmonkey0311 does it. If I could afford a website, I think online billing would be very convenient.
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  #28  
Old 06-16-2014, 10:15 PM
whiffyspark whiffyspark is online now
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Join Date: Jul 2011
Location: Chesapeake beach
Posts: 4,606
Quote:
Originally Posted by TMN Guy View Post
Hello everyone.

I just started last April and I tried to get customers to pay one cut in advance. I had 2 customers pay that way for the first cut. When I went back for the next cut, they were not home. I cut anyways since I had already been paid. Both customers cancelled after the second cut. I changed the way I handle payments.

Now, I text customers the day before I cut. If they don't answer, I knock on the door when I first get to their house to make sure someone is home to pay. If no one answers, I check the doormat and then the back screen door. If I do not find the payment, I text them letting them know that I am there to cut. If they answer, they can tell me where to find the payment or reschedule for later. If they don't answer (which hasn't happened yet), I leave a note on the front door and leave. I do not cut without payment and I do not take checks. I do take credit cards, but people do not seem to like me keeping their credit card numbers for automatic billing.

Btw, I like the way grassmonkey0311 does it. If I could afford a website, I think online billing would be very convenient.
You give your customers way too much slack. If they don't answer don't drive to their house

And damn sure stop trying to collect at their house. Send them a bill once a month. Cash check or credit. If they don't pay cut off until they do
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  #29  
Old 06-16-2014, 10:33 PM
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TMN Guy TMN Guy is offline
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Join Date: Jun 2014
Location: Tulsa, OK
Posts: 26
Quote:
Originally Posted by whiffyspark View Post
You give your customers way too much slack. If they don't answer don't drive to their house

And damn sure stop trying to collect at their house. Send them a bill once a month. Cash check or credit. If they don't pay cut off until they do
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You're probably right, since you've been at it longer than I have. Maybe if I get burned a few times I'll rethink it. So far, it's worked for me.

This happened yesterday. I texted a weekly customer and didn't get an answer. So, this morning I drove there first thing and knocked on the door. She answered and I cut the yard. If I hadn't, she may have been upset. I don't want to lose her business. Her yard is small with no obstacles like trees. It's a quick job. If I were culling customers, she would be a keeper.

As far as checks, I will not take checks, ever. I have owned 2 businesses and I don't have time to call banks chasing down bad checks. I still have bad checks from 20 years ago.
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  #30  
Old 06-16-2014, 11:50 PM
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knox gsl knox gsl is online now
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Join Date: Jun 2010
Location: knoxville, tn
Posts: 3,521
Quote:
Originally Posted by TMN Guy View Post
You're probably right, since you've been at it longer than I have. Maybe if I get burned a few times I'll rethink it. So far, it's worked for me.

This happened yesterday. I texted a weekly customer and didn't get an answer. So, this morning I drove there first thing and knocked on the door. She answered and I cut the yard. If I hadn't, she may have been upset. I don't want to lose her business. Her yard is small with no obstacles like trees. It's a quick job. If I were culling customers, she would be a keeper.

As far as checks, I will not take checks, ever. I have owned 2 businesses and I don't have time to call banks chasing down bad checks. I still have bad checks from 20 years ago.
I've been at this for 6 years now and have yet to get a bad check. A few slow pays yes, we're moving into credit card billing and like it so far.
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