Register free!

The Green Industry's Resource Center



Reply
 
Thread Tools   Display Modes
  #1  
Old 07-23-2014, 02:54 PM
HaluchsLandscapes HaluchsLandscapes is offline
LawnSite Member
 
Join Date: Nov 2011
Location: Hampden, MA
Posts: 21
Office Manager

Are there any other Office Managers on this forum?

What do your tasks / duties include?
Do you handle mostly everything?

Answering The Phone
Scheduling
Troubleshooting
Payroll
Bills
Marketing (Newspaper and Social Media)
Billing
Communicating with customers

What is your salary? How many hours do you work?

I am just curious.. I tried to search a bunch but couldn't find anything.

I am looking for other marketing ideas and looking for people to chat with about this.

Thanks
Reply With Quote
  #2  
Old 07-23-2014, 03:02 PM
DuallyVette DuallyVette is offline
LawnSite Silver Member
 
Join Date: Jan 2004
Location: Charlotte NC
Posts: 2,160
I'm subscribed. Just curious about the topic. So give us some details of your job description, and areas of concern.
Reply With Quote
  #3  
Old 07-23-2014, 03:14 PM
HaluchsLandscapes HaluchsLandscapes is offline
LawnSite Member
 
Join Date: Nov 2011
Location: Hampden, MA
Posts: 21
Well I do pretty much everything in the office.

We have a client base of 1500+

I have worked here going on 4 years.

Duties include:

Billing (For Mowing, Shrub Trimming, Mulch, Irrigation, Fertilizer, Spring & Fall Clean Up, Snow Plowing - Full Maint Company)

Website & Facebook & All Social Media (I have gotten our rankings up on google to the first page for virtually ever search you do.. I designed the website.. I change it often.. I am on facebook everyday posting photos of our lawns or sprinklers.) I take photos for the company.. All company branding has been done by me.

Marketing - I help design brochures, phamplets, flyers, handouts, facebook, door to door etc etc - We send out mailers & flyers certain parts of the year and I make sure this is done.

Answering Phones - For all divisions.. handle customer complaints.. money collection calls.. upselling calls, service calls for sprinklers etc

Scheduling - For Irrigation, Service Calls, Spring Starts Up, Mid Season Check Ups, Winterization, Sprinkler
Installation, Fertilizer etc - Making sure routes are set up for Mowing / Spring & Fall Cleans Ups.

Payroll - every Monday

Ordering From Vendors / Taking In Orders - Making sure we have enough paper / ink / invoices etc
Home Show - Working the home show.. getting together all items needed for home show

Organization of EVERYTHING --- Invoices.. MSDS Sheets.. Vendor Invoices.. etc

I could probably think of more things but those are just off the top of my head..

I enjoy what I do... a bit overwhelming at times but it works!
Reply With Quote
  #4  
Old 07-23-2014, 03:23 PM
P.Services's Avatar
P.Services P.Services is online now
LawnSite Fanatic
 
Join Date: Apr 2007
Location: Fenton Michigan
Posts: 6,107
I hope they at least give you a hook to hang your superman cape on because handling all that is super human.
Posted via Mobile Device
Reply With Quote
  #5  
Old 07-23-2014, 03:25 PM
HaluchsLandscapes HaluchsLandscapes is offline
LawnSite Member
 
Join Date: Nov 2011
Location: Hampden, MA
Posts: 21
haha.. that made me smile! Thanks I needed that!

Spring time is the absolute WORST and I want to rip my hair out. I am the only one in the office. I do have a women that comes in and helps me hear and again when I need it. (Even if it's just stuffing envelopes)

C'mon are there any other office managers!!
Reply With Quote
  #6  
Old 07-23-2014, 05:00 PM
DuallyVette DuallyVette is offline
LawnSite Silver Member
 
Join Date: Jan 2004
Location: Charlotte NC
Posts: 2,160
You sound very busy and valuable. Your website looks good, but I'm no pro at dissecting them. I just know what flows well with me.
Family owned company. Are you a family member?.
1500 customers... Are many of them, one time installations, or repairs? How many employees?
Are you feeling undervalued?
Reply With Quote
  #7  
Old 07-23-2014, 05:04 PM
HaluchsLandscapes HaluchsLandscapes is offline
LawnSite Member
 
Join Date: Nov 2011
Location: Hampden, MA
Posts: 21
I am a family member... Many work within the company!

Re Customer Count: Its a mixture of Sprinkler Start Ups / Winterzation / Repair / Maintenance / Fertilizer.

We don't have many "one time" customers.

I am not feeling under valued - more so just getting a feel for what other people do within the office or if they have extra help.
Reply With Quote
  #8  
Old 07-23-2014, 05:10 PM
whiffyspark whiffyspark is offline
LawnSite Fanatic
 
Join Date: Jul 2011
Location: Chesapeake beach
Posts: 5,520
I have a virtual office manager.. Lol
Posted via Mobile Device
Reply With Quote
  #9  
Old 07-23-2014, 05:35 PM
Jobber's Avatar
Jobber Jobber is online now
Sponsor
 
Join Date: Aug 2011
Location: Edmonton, AB
Posts: 304
That is a huge amount of work! P.Services is right that is super human. How you stay organized and efficient would be amazing to learn.

How big can a company get before you think they would need a full time office manager?

-Landen
__________________
Jobber - Business Management Software in the Cloud for Field Service Companies (like Landscapers!)

Watch our 14 minute Quick Tour Video

Have feedback for Jobber? Email or call me direct at 587-400-9852.

www.getjobber.com | landen@getjobber.com | 1-888-721-1115 Ext 114
Twitter: @GetJobber | Jobber on Facebook

Reply With Quote
  #10  
Old 07-23-2014, 05:57 PM
HaluchsLandscapes HaluchsLandscapes is offline
LawnSite Member
 
Join Date: Nov 2011
Location: Hampden, MA
Posts: 21
We use Real Green Software - so it's fairly easy to stay organized. Sprinkler Start Ups in the Spring get to be overwhelming with the volume that we do but we make it work.

I don't route my fertlizer guys because they do it theirself - and the invoices print out when the last time the last application was due so it's really not a big deal for that aspect.

I work long hours.. 7am-5pm Monday through Friday.

I have charts of when certain marketing materials needs to be sent out.

I am most def full time - my question is who here is big enough where they have 2 people in the office? And are you both busy at all times?
Reply With Quote
Reply

Tags
office help , office manager

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump





Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Copyright ©1998 - 2012, LawnSite.comô - Moose River Media
All times are GMT -4. The time now is 04:24 PM.

Page generated in 0.06942 seconds with 7 queries