Register free!

The Green Industry's Resource Center



Reply
 
Thread Tools   Display Modes
  #1  
Old 05-30-2003, 02:47 PM
gamoose gamoose is offline
LawnSite Member
 
Join Date: May 2002
Location: Acworth GA
Posts: 27
Dropping Clients

At what point do you all say enough is enough and drop a client ?
We recently did a beautiful landscape job for a regular client as we picked up a check we notice a "thank you" note, or so we thought. She wrote a check for the full amount and went on to tell us how nice the landscaping looked and what a nice joj we did
. Then the tone of the letter changed to our labor costs and how she couldn't justify our 70.00/hour charge for mere manual labor. She also informed us that most landscape companies cap thier fee at 30 an hour and that is with two or more Mexicans working as well. The capper was that we charged more for our labor per hour than she as a nurse practioneer with two Masters degrees who handles life and death resposibilites makes. What a kick in the face! I don't know how to deal with this one. I still have a mowing contract with her. Do I just shrug this off and go on with business as usual. I pride my services on developing a solid realtionship with my clients and this has definetly been damaged. I guess I have alot to learn about poeple. Sorry to vent but I thought you all might undestand and lend a sympethic ear. Thanks, Josh
Reply With Quote
  #2  
Old 05-30-2003, 04:32 PM
GeorgiaGrassMan GeorgiaGrassMan is offline
LawnSite Member
 
Join Date: Apr 2003
Location: North Georgia
Posts: 147
You say she paid you in full? Sounds like she just wanted to vent a little. Even though its hard to do, I'd try not to take it personally. I have found that nurses as a group often feel underpaid and underappreciated. While I might tend to agree that they are underpaid, that's beside the point and they knew what they were getting into when they choose that profession. As long as her comments don't affect what she pays you for work going forward, just try to file it under the "I'll take that under advisement" category and move on. If this topic comes up the next time you quote her for something, I wouldn't neccessarily drop her, I'd just tell her "well - that's my price" as in take it or leave it.
Reply With Quote
  #3  
Old 05-31-2003, 01:23 AM
Mueller Landscape Inc's Avatar
Mueller Landscape Inc Mueller Landscape Inc is offline
LawnSite Senior Member
 
Join Date: Dec 2000
Location: Southern California
Posts: 489
I would educate her as to how much the hospital or Doctors office charges per hour for HER labor. She doesn't have a clue how the real world works.
__________________
John

Mueller Landscape Inc.
jmlandscp@cox.net
Reply With Quote
  #4  
Old 07-15-2003, 11:33 PM
brucec32's Avatar
brucec32 brucec32 is offline
LawnSite Platinum Member
 
Join Date: Jul 2001
Location: Atlanta, GA
Posts: 4,405
Re: Dropping Clients

Quote:
Originally posted by gamoose
At what point do you all say enough is enough and drop a client ?
We recently did a beautiful landscape job for a regular client as we picked up a check we notice a "thank you" note, or so we thought. She wrote a check for the full amount and went on to tell us how nice the landscaping looked and what a nice joj we did
. Then the tone of the letter changed to our labor costs and how she couldn't justify our 70.00/hour charge for mere manual labor. She also informed us that most landscape companies cap thier fee at 30 an hour and that is with two or more Mexicans working as well. The capper was that we charged more for our labor per hour than she as a nurse practioneer with two Masters degrees who handles life and death resposibilites makes. What a kick in the face! I don't know how to deal with this one. I still have a mowing contract with her. Do I just shrug this off and go on with business as usual. I pride my services on developing a solid realtionship with my clients and this has definetly been damaged. I guess I have alot to learn about poeple. Sorry to vent but I thought you all might undestand and lend a sympethic ear. Thanks, Josh
Ask her if she also has to provide her own hospital, office space, tools, equipment, etc. to make her salary.

Ask her if she has to drive over to each patient's home to do her thing.

Ask her if her job is seasonal, with little or no work in the winter time.

Ask her how often it reaches 95 degrees and 95% humidity in her exam rooms.

Ask her what financial risks she assumes in her job if enough patients don't show up.

Ask her if she has to pay out of her pocket to advertise to get patients.

Ask her how often people in her profession get injured on the job and lose their ability to make an income.

Ask her to show you her figures quantifying why you're only worth $30/hour. Or ask her how many years experience she has costing landscaping work.

Then, finally, ask her how much her employer charges a patient for a typical 5-10 minute office visit. I'm guessing about $50 average, at least. That works out to......ooops....$300 to $600 "per hour", not $30.

Then can her sorry rear end asap. She obviously doesn't appreciate what goes into providing the service and frankly thinks she's better than you are and that you only "deserve" some arbitrary low level of income that she's decided on for you.

This type of customer will never be happy with what they're getting and will always begrudge you a good living. This is what is known as "an educated fool".
Reply With Quote
  #5  
Old 07-16-2003, 12:55 AM
Moguy's Avatar
Moguy Moguy is offline
LawnSite Member
 
Join Date: Mar 2003
Location: Michigan
Posts: 238
very well put Brucec32!
Reply With Quote
  #6  
Old 07-20-2003, 10:48 PM
LawnScapers of Dayton LawnScapers of Dayton is offline
LawnSite Silver Member
 
Join Date: Jun 2003
Location: Dayton, OH
Posts: 2,571
hmmmm

I guess if she was really pissed she would not have paid you in full. I agree with the educated fool theory. I have one lady who is kinda the same in that she is never happy. I have told her she is more than welcome to find a new service. As soon as I mention that she back-pedals and says she doesn't want that. Strangely enough I really under charge her because of her financial situation....

Some people are hard to please.....and some just don't get it...

Derek
Reply With Quote
  #7  
Old 07-24-2003, 11:37 PM
mh1314 mh1314 is offline
LawnSite Member
 
Join Date: Nov 2001
Location: Texas
Posts: 133
Brings back the old joke....


Customer to Landscaper.....

"I don't charge that kind of money and I'm a doctor"

Landscaper to Customer......

"You're right, I wasn't able to charge that much either when I was a doctor"

Sometimes you just need to give them a turn key price and not break it down for them. If you do they will find the materials cheaper or attack the labor....
Reply With Quote
  #8  
Old 07-25-2003, 09:49 PM
tiedeman's Avatar
tiedeman tiedeman is offline
LawnSite Fanatic
 
Join Date: Jan 2003
Location: earth
Posts: 8,753
I had the same thing happen to me recently and I called her up and explained to her that the reason for the costs was because of taxes, insurance, overhead, etc. Without the extra cost for the insurance, if one of the workers were hurt on her property then she could be held liable
Reply With Quote
  #9  
Old 07-26-2003, 09:02 PM
GLAN GLAN is offline
Suspended
 
Join Date: Jul 2003
Location: Long Island, New York
Posts: 1,650
Quote:
Originally posted by tiedeman
I had the same thing happen to me recently and I called her up and explained to her that the reason for the costs was because of taxes, insurance, overhead, etc. Without the extra cost for the insurance, if one of the workers were hurt on her property then she could be held liable

That's a satisfactory answer.
Reply With Quote
  #10  
Old 07-30-2003, 01:45 AM
A1 Grass's Avatar
A1 Grass A1 Grass is offline
LawnSite Senior Member
 
Join Date: Sep 2002
Location: San Antonio, Texas
Posts: 330
I have learned a lot from everybody here recently. I learned to write my own policy, make it reasonable and stick to it, no exceptions. I just enacted my new "friends-don't-get-no-discounts" policy. It's working great!

All in all, if you know you did right then let her think whatever she wants...

Next time she calls, charge her the same. You really have no need to explain it - it's just yes or no.
__________________
A1-Grass - High Quality Lawn Service

There is unrest in the Forest, there is trouble with the Trees
for the Maples want more sunlight and the Oaks ignore their pleas..
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump





Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Copyright ©1998 - 2012, LawnSite.comô - Moose River Media
All times are GMT -4. The time now is 02:16 PM.

Page generated in 0.10829 seconds with 7 queries