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  #1  
Old 06-20-2003, 04:29 PM
bobbygedd bobbygedd is offline
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how much cheaper will it be now?

hmmm, well, now that its impossible to get rid of grass, i sent notices out that we either discharge it, or it stays at their house. well, one client says, "how much cheaper will it be now, since youre not taking the grass?" im like, not! what do u boys think?
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Old 06-20-2003, 04:39 PM
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cos cos is offline
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Think about what? What was the question again?
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  #3  
Old 06-20-2003, 04:40 PM
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drobson drobson is offline
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I guess it depends on what is in their contract. If is states that clippings will be disposed of, then it should be done. Luckily I have a couple yards that have woods in the back that I can dispose of grass clippings, I make sure I do those last each day and dispose of all of them. On days where I don't have one, I bring them to the dump and pay the fee to get rid of the truckload of clippings.
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Old 06-20-2003, 04:42 PM
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TLS TLS is offline
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Looks like you created you own monster by REMOVING clippings in the first place.

You SHOULD have let them know that landfill prices went up and it will now be $XX.xx MORE for bagging while discharging will keep you at your current price.
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  #5  
Old 06-20-2003, 05:06 PM
bobbygedd bobbygedd is offline
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but, im way ahead of you. the contract has a little spot for"price per cut", then there is a little spot for "disposal fee'. there is nothing in that little spot that says"disposal fee". u see, out of our 40 lawns, we only bag maybe 3. so i never bothered adding the fee, im getting quite enough to do the cut anyhow. but this particular lady feels that now that "she has to be burdened" by putting out the grass for the garbage man, she should be compensated. to tell u the truth, im almost sure that if i dont slash a couple bucks off, ill lose her, but, why should i discount it? what would u guys do?
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  #6  
Old 06-20-2003, 05:33 PM
Rob T Rob T is offline
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Man...I have never heard someone b**** so much about there customers. Haven't you ever heard of customer satisfaction? Sounds to me like the customers are complaining for a reason. Maybe they are not happy w/you or your "contract" or your services? Maybe they feel they are already paying too much?

If you get this many unhappy customers there may be a need to reevaluate yourself and your company/polices.
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  #7  
Old 06-20-2003, 05:42 PM
bobbygedd bobbygedd is offline
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dude, this is a lawn forum, if i cant ***** to people who are in the business, who can i ***** to? i know im not the only one who gets stuff like this from thier clients, ive been to friends homes who are in this business, and have had the pleasure of listening to thier answering machines. it just amazes how customers come up with so much stuff to ***** about. u think im high? what would u charge for a 5500 k property, surrounded by fence, swimming pool, takes two(very well trained) men to do the job. o, dont tell me, the "going rate" is, let me guess, $25?
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  #8  
Old 06-20-2003, 05:45 PM
bobbygedd bobbygedd is offline
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actually rob. how bout some sound advice? how would a "proffesional" such as yourself resolve the above matter?would u discount the price? continue to remove the grass, and, maybe dump in the woods at night? i dont get it, i asked for advice, do u have any?
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  #9  
Old 06-20-2003, 06:55 PM
Rob T Rob T is offline
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A. You should lower the price if... you anticipated bagging when you priced the job, but now you refuse to bag.

B. You should not lower the price if... you priced the job solely on cutting and did not add in extra for the bagging, but the customer had you bagging anyway.

And since I know you don't do anything for FREE, "B" should not apply. So it sounds to me like you need to lower your price.

OR

C. You could just "burn" the customer because you did not put the pricing in your contract correctly and now they are "stuck" paying for something they are not receiving.

Only you know the answer to your question.


PS... don't mind me, I'm just cranky because of this D*** rain. Can't wait till summer to mow some burned out, dry, dead lawns.
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  #10  
Old 06-20-2003, 09:44 PM
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smburgess smburgess is offline
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I believe you've stepped in it a little bit. She is getting less for her money, I would lower the price accordingly.
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