I got a call from one of the most pompus arrogant a$$holes today that I think I have ever dealt with (or at least very high in the top 3). He calls me a week and a half ago, wants to schedule an aeration job for the following day. I explain to him that it will be at least a week before I can get out to do it, and we set up an appointment at that time to do it today between 3-6pm. The whole time on the phone he's giving me attitude like if you cant do it I'll get somebody else, and acting like he's dangling a million dollar job infront of me. (Note, we had done an aeration for this guy 2 years ago, and he liked our work then, and we had no problems dealing with him the first time, so Im not sure what sparked the tude from him this time). Well, since I set up that appointment with him, I have been short a helper, and we had 2 full days of rain that put me WAY behind schedule. Needless to say I had alot on my mind all day trying to get caught up, and his appointment slipped my mind. He calls we today at 6:02pm and wants to know where I am. I call him back at 6:42 and appologize that I did in fact forget about the appointment, and have been very busy trying to get caught up from the 2 days of rain. I tell him I can reschedule it for tomorrow, and I will personally guarantee that it gets done. He starts giving me attitude again that a 3 hour window is not acceptable, and I'm tying up his whole Saturday, and all kinds of other crap. I ask him in the middle of the conversation what I did to deserve the attitude he is giving me, to which he goes off on another tangent saying dont turn this around on me, etc. etc. And comparing me to other bad experiences he has had with other service people (sounded like the cable company). I reminded him that he had already had a good experience with our work, and his presence was not required for the aeration to be done, and that the time frame was only out of courtesy so he would know when we were comming if he wanted to be there. Again he goes off on a tangent about how I am screwing up his whole weekend. I interrupted him and said sir, I am sorry, you are right, we are to busy to do this job and you are going to have to find somebody else. And hung up.
What is wrong with some people, he acts like he's doing me some favor be throwing me a $50 aeration. Yes, I understand I stood him up today, and I appologized for it up front to him, but I'm not going to let someone beat me up over it. Eaither accept the apology and we can move on, or do what he did, and see how that works out.
Had to vent.