Register free!
Search
 
     

The Green Industry's Resource Center


Click for Weather
Reply
 
Thread Tools Display Modes
  #1  
Old 08-23-2004, 09:51 AM
bobbygedd bobbygedd is offline
LawnSite Fanatic
 
Join Date: Nov 2000
Location: NJ
Posts: 10,188
give them an inch, they WILL take a mile

had a very unusual request. the lady has many flower beds, and many trees. she requested i mulch one of the beds, and 3 of the trees. i found this odd. i explained that it would look unusual for only part of the place to be mulched. she said this is what she wants. i didn't get a signed contract, it was a peanut job, but i DID write it up as "mulch front bed only, cut 3 tree rings and mulch same." with a price, and handed her the carbon copy. before i did the job, while i was there mowing, i saw the husband, explained his wifes request. he said, "just do exactly what she asked for." ok, fine, done. she sent a check for payment in full, with a little note:" you forgot to mulch the other 2 trees in the back, you have not fulfilled our agreement, please do so." my first reaction was to unload on her, but i said to myself, i'll be like the lawnsite guys, just this once, and i'll bend considering she's a great payer, and never complains. well, i went this am, as i was doing the other 2 trees, she came out and said, "what about the rest of the trees, and the rest of the beds?" i said, "scuse me, let me get my estimate book." i showed her my original write up, she said, " well, i don't know where you came up with that, but our agreement was to mulch the entire property." i stopped right there, left a mess in the street, the mulch in a pile around the trees, and told her to have her husband call me. drove off. my first mistake was giving in and doing the extra 2 trees. would any of you have done the extra 2 trees?
Reply With Quote
  #2  
Old 08-23-2004, 09:56 AM
ElephantNest's Avatar
ElephantNest ElephantNest is offline
LawnSite Member
 
Join Date: May 2003
Location: La.
Posts: 1,878
Sounds familiar................
Reply With Quote
  #3  
Old 08-23-2004, 10:13 AM
GBCS GBCS is offline
LawnSite Member
 
Join Date: Dec 2003
Location: Texas
Posts: 93
"would any of you have done the extra 2 trees?"

Only if that would have satisfied her completely. I would have told her that the two trees will be free of charge, but the beds and trees that are not mulched would have to be paid for if she wanted them mulched. It is hard to be on your toes at all times especially with good customers.
Reply With Quote
  #4  
Old 08-23-2004, 10:36 AM
meathead1134's Avatar
meathead1134 meathead1134 is offline
LawnSite Senior Member
 
Join Date: Mar 2004
Location: Attleboro MA
Posts: 639
you got to love people that try and take advantage of you. Before I start a mulch job I go over the write up with the customer and explain everything that will be done to the T.
__________________
Ken
KJ Landscaping
Reply With Quote
  #5  
Old 08-23-2004, 11:04 AM
jbell113's Avatar
jbell113 jbell113 is offline
LawnSite Senior Member
 
Join Date: Jun 2004
Location: mcdonough,GA
Posts: 648
Quote:
Originally posted by meathead1134
you got to love people that try and take advantage of you. Before I start a mulch job I go over the write up with the customer and explain everything that will be done to the T.
Same here.Go over it to the T I have been burned a few times
__________________
JBS
Reply With Quote
  #6  
Old 08-23-2004, 11:06 AM
dkeisala dkeisala is offline
LawnSite Senior Member
 
Join Date: Mar 2003
Location: Vancouver, WA
Posts: 911
I have an impeccable memory. I would have explained the estimate as written, reminded them of the conversations we had (including how you told her it would look odd only partially mulched) and told them the job was done to their stated specs. Any additional work will require more $$ and another written estimate or change order.
__________________
Gardener On-The-Go
Reply With Quote
  #7  
Old 08-23-2004, 11:23 AM
Oldtimer Oldtimer is offline
LawnSite Bronze Member
 
Join Date: Apr 2000
Location: Pensacola, Florida
Posts: 1,392
Meds:

Sounds like too much valium or prozac to me. Bored housewives get all valled up and their mind goes away.

Just my observation from a few years of mowing for the wealthy.

Oldtimer
Reply With Quote
  #8  
Old 08-23-2004, 11:49 AM
Dwan's Avatar
Dwan Dwan is offline
LawnSite Member
 
Join Date: Jun 2004
Location: Juneau, Alaska
Posts: 87
I think it should have required a admenment to the origional est.
or if you are writing an est. that could go beyound then include aditional work as a lineitem on that est.
Like $$ for front flower bed.
$$ for 3 trees
all aditional work to be preformed at cost + 20%


Then do anything thay want and bill acordinly
the aditional work clause should be on all est.
Reply With Quote
  #9  
Old 08-23-2004, 11:54 AM
MMLawn's Avatar
MMLawn MMLawn is offline
LawnSite Gold Member
 
Join Date: Jun 2004
Location: Winchestertonfieldville
Posts: 3,579
If you went over the original work to be performed with her on the Written Estm and had her sign it agreeing to the work and the charges there is no way that I would do the additional work for free. If you lose her as a customer because of that so be it as she is more of a PITA than she is or will be worth anyway then.
__________________
"There are no stupid questions.....but there are stupid People that ask them"

A friend of mine has a trophy wife……..apparently she wasn’t 1st place though


...Amateurs built the Ark but professionals built the Titanic...


...YOU CAN'T FIX STUPID...
Reply With Quote
  #10  
Old 08-23-2004, 12:30 PM
GeeVee GeeVee is offline
LawnSite Senior Member
 
Join Date: Apr 2004
Location: FloridAAAH
Posts: 421
Its MEDICATION, in more ways than one.

1. Either she is dosing too high,

2. Not taking enough,

3. Or not taking any when she should be.

-Or-

Bobby is 1, 2, or 3.

We won't even mention why he posts these threads........

Or why they all sound the same, kinda like ZZ Tops same three chord hits........

They must be all needing the same meds?

Or all they all already taking them?

Why he did two more when it clearly wasn't part of the original agreement.......

No, I would not have done two more.
__________________
GeeVee

I call it like I see it. Sorry.
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump





Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Copyright ©1998 - 2012, LawnSite.com™ - Moose River Media
All times are GMT -4. The time now is 04:41 PM.

Page generated in 0.09811 seconds with 8 queries