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Old 12-29-2004, 12:41 AM
LLCO LLCO is offline
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Customer Satisfaction Survey

Does anyone have a customer satisfaction survey that they send out for residential maintenance accounts ?
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Old 12-29-2004, 12:11 PM
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walker-talker walker-talker is offline
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I brought this up in another thread awhile back and got shot down in a hurry. The main reason why was because it would open you customers to gripe and complain. I still think it's a good idea and might put one out in the spring. What kind of questions will you have on it?
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Old 12-29-2004, 12:16 PM
NickN NickN is offline
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If they renew their contract for next year,they're satisfied.
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Old 12-29-2004, 11:24 PM
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Smithers Smithers is offline
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i have one that i sent out a few months ago. everything came back great.

walker, they will complain only if you do bad work. and if there is something that they dont like....wouldn't you want to know it?

isnt' that how you fix things? by knowing what went wrong...
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Old 12-29-2004, 11:30 PM
LLCO LLCO is offline
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Quote:
isnt' that how you fix things? by knowing what went wrong...
Great point. Would you be willing to share it with me?
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Old 12-30-2004, 12:04 AM
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Smithers Smithers is offline
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sure, you want me to PM you tomorrow? i have it on my other computer and it's not on right now.
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Old 12-30-2004, 01:12 PM
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Smithers Smithers is offline
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LLCO,

PM me with your email address. I tried to PM you, but for some reason the button to attach files was not there.
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Old 12-30-2004, 03:30 PM
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walker-talker walker-talker is offline
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One idea I had was to have an area where they can put in a comment and then ask for their permission to use that quote for futher advertisement. You might want to put it on a flyer of website. Something like:

"Progressive Lawn & Landscape is a very dependable service and always treats me like family"
Matt Uhrich, Wichita, KS
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"Simplicity is the ultimate sophistication."
- Leonardo da Vinci
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