Register free!

The Green Industry's Resource Center



Reply
 
Thread Tools   Display Modes
  #1  
Old 03-10-2005, 11:19 PM
Tom-N-Texas Tom-N-Texas is offline
LawnSite Senior Member
 
Join Date: Aug 2004
Location: ft worth texas
Posts: 372
Warning/advice to newbies

I wish I had known this piece of information when I started out. It would have saved me a ton of time and heartache. It's taken me the better part of 15 years to learn this. here it is:

I used to be under the impression that if I offered the bestest, most greatest, most reliable-est, most detail oriented lawn service ever, that customers in turn would be ultra-loyal and would never leave me. And while this is occasionally (and even often) true, make no mistake.....nearly every customer is ultimately OUT FOR THEIR OWN INTERESTS.

In otherwords, most customers would think nothing of canning you if the right circumstance presents itself. Or if you screw up somehow. Or if someone offers a lower price....or if some scrub throws shrub trimming in for free, etc. Heck, the customer could even move out of state and leave you high and dry. You never know.

My point is you HAVE to look out for yourself. You're in this business to make money...not friends. Making friends is just a sidebar. Never sell yourself short. Don't give anything away for free. And NEVER EVER get emotionally attached or financially dependant on one single account.

that's 15 years of experience in 4 paragraphs!
Reply With Quote
  #2  
Old 03-10-2005, 11:43 PM
pjslawncare/landscap's Avatar
pjslawncare/landscap pjslawncare/landscap is offline
LawnSite Bronze Member
 
Join Date: Jan 2003
Location: Southern Indiana
Posts: 1,411
Amen to that one
__________________
Equipment Junkie
Reply With Quote
  #3  
Old 03-10-2005, 11:44 PM
proenterprises's Avatar
proenterprises proenterprises is offline
LawnSite Silver Member
 
Join Date: Mar 2003
Location: Connecticut
Posts: 2,297
Thanks for the insight, I take that to heart.
Reply With Quote
  #4  
Old 03-10-2005, 11:45 PM
dkeisala dkeisala is offline
LawnSite Senior Member
 
Join Date: Mar 2003
Location: Vancouver, WA
Posts: 911
I hear ya brotha'!
__________________
Gardener On-The-Go
Reply With Quote
  #5  
Old 03-11-2005, 12:02 AM
jsmitheman jsmitheman is offline
LawnSite Member
 
Join Date: Feb 2005
Location: Earl Township, Boyertown, Pa
Posts: 7
wow... that's good advice. Thanks
__________________
2004 Chevrolet 2500 HD 4wd
2011 12ft Appalachain Dump Trailer
2013 Gravely Pro-Stance 48"
2008 Exmark 60" Turf Tracer
2000 John Deere 4600
Reply With Quote
  #6  
Old 03-11-2005, 12:51 AM
AEW AEW is offline
LawnSite Member
 
Join Date: Nov 2004
Location: Tennessee
Posts: 162
You are definately right about not getting dependent on one account. Never ever do that. You are then only asking for trouble.
__________________
thats whats up

"Just cause you have their attention doesn't mean you have their respect" -King of the Hill
Reply With Quote
  #7  
Old 03-11-2005, 12:54 AM
ZaK18's Avatar
ZaK18 ZaK18 is offline
LawnSite Member
 
Join Date: Feb 2004
Location: Fort Worth TX.
Posts: 188
We view ourselves as professionals, but to many, our profession is the bottom of the bucket line of work. Most of our customers look down on us, to them you are just the lawn guy, and wern't smart enough to get a real job so now you work in the dirt.
Reply With Quote
  #8  
Old 03-11-2005, 01:15 AM
Bob-Cat#1's Avatar
Bob-Cat#1 Bob-Cat#1 is offline
LawnSite Member
 
Join Date: Feb 2005
Location: S.E. Wisconsin
Posts: 110
That was very insightful and by far the best piece of advice I've gotten. Thanks for the help.
Reply With Quote
  #9  
Old 03-11-2005, 01:38 AM
HOOLIE's Avatar
HOOLIE HOOLIE is offline
LawnSite Gold Member
 
Join Date: Jun 2004
Location: Northern Virginia
Posts: 3,986
Sound advice for The-Not-So-Newbie as well.
Reply With Quote
  #10  
Old 03-11-2005, 06:02 AM
PMLAWN's Avatar
PMLAWN PMLAWN is offline
LawnSite Gold Member
 
Join Date: Jan 2004
Location: Mooresville NC
Posts: 3,569
Quote:
Originally Posted by Tom-N-Texas
I used to be under the impression that if I offered the bestest, most greatest, most reliable-est, most detail oriented lawn service ever, that customers in turn would be ultra-loyal and would never leave me. And while this is occasionally (and even often) true, make no mistake.....nearly every customer is ultimately OUT FOR THEIR OWN INTERESTS.

that's 15 years of experience in 4 paragraphs!

"nearly every customer is ultimately OUT FOR THEIR OWN INTERESTS."

Read between the lines people. You are in business. Business is about giving people what they want. Of course people are out for their own interests. Did you think they got you to cut grass because they felt like helping lawnboys.

Learn how to SELL. Selling is about learning what the customer wants and finding out how to provide that.
Too many people ask what color mower to use and never ask about what business training to take or sales books to read.
You make $10.00 an hour to cut grass- you make $100.000.00+ a year to run a business. What do you want to learn about???
__________________
We give you leisure time.
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump





Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Copyright ©1998 - 2012, LawnSite.comô - Moose River Media
All times are GMT -4. The time now is 01:55 AM.

Page generated in 0.09747 seconds with 7 queries