11 Messages since monday

Discussion in 'Lawn Mowing' started by lawnguyland, Dec 10, 2004.

  1. lawnguyland

    lawnguyland LawnSite Bronze Member
    Posts: 1,108

    I hadn't checked my answering machine messages since monday and when I did I had 11 messages. At this time of year that is just plain scary. Scary in the sense that you know someone is calling to pester you about why you didn't stand outside and catch each leaf before it hit the grass. Well shiver me timbers because not one of them was someone bitchin'! I had to tell you since I am so happily amazed. Really none of my customers has a reason to gripe right now, but when I saw 11 messages I was like "oh crap, here we go". I also sent out invoices last week and was worried that that I screwed something up or people were whining, but no, not this time! I guess I'm the opposite of venting. My question I guess is...in the spring it's nice to have a lot of messages usually, but in the fall do you ever grimmace at the thought of checking all the messages?
  2. Branchland

    Branchland LawnSite Senior Member
    Posts: 354

    I'm always happy to get messages. It's just certain #'s on the caller id or voices of certain customers I dread hearing from. Luckly I've about weeded all them out.
  3. rodfather

    rodfather LawnSite Fanatic
    Posts: 9,501

    At this time of the year, the best thing that can happen to me daily is to come home from running around during the day and see a big fat 0 on my answering machine. The same goes with snow plowing. Period
  4. mbricker

    mbricker LawnSite Senior Member
    Posts: 505

    Some people can leave messages until they are blue in the face--calling them back just ain't gonna happen. And there's the guy who simply WILL NOT talk to an answering machine. I have had as many as 7 calls from him in one day--as shown on the caller I.D.--yet not one message. And I don't call him back either.

    But there are other people who are just as nice and sweet as I could wish for, and I know they aren't calling just to whine or b!tch. So THEY always get a prompt call back, because I treat them just like my own Mom or Dad.

    Thank the Lord for the people I actually enjoy working for!!!
  5. lawnranger44

    lawnranger44 LawnSite Senior Member
    Posts: 370

    One time after we got done weeding this guy's huge bank we came home to this message:

    Hi, I'm calling for Kyle and Wade. I guess you guys came by and worked on my weeds today, and I just wanted to call and say it looks BEAUTIFUL! I can't believe how hard you guys worked and how much you accomplished in one day! You have one very happy customer!

    Now if that doesn't make u proud, I don't know what will! I love working for people like this.
  6. mtdman

    mtdman LawnSite Gold Member
    Posts: 3,137

    Me too.

  7. Lux Lawn

    Lux Lawn LawnSite Silver Member
    Posts: 2,267

    I'll second that one,the last thing you want when you are plowing is a bunch of complaints or people wondering where you are.

    If its snowing hard enough for you to call me do you really think i'm home? If I was home it would not look to good formy business if I answered the phone would it. :rolleyes:
  8. Garden Panzer

    Garden Panzer Banned
    from Seattle
    Posts: 313

    UNLESS, it's someone new.....
  9. Randy Scott

    Randy Scott LawnSite Bronze Member
    Posts: 1,915

    Why did you wait 4 days to check your messages. Kinda poor service on your part.
  10. AL Inc

    AL Inc LawnSite Bronze Member
    Posts: 1,218

    Rodfather, I remember you saying that a while ago. It is so true, I love coming home and seeing "0 messages". Very rare, though :dizzy:

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