27hp generac engine idle and governor

Discussion in 'Mechanic and Repair' started by milo, Sep 15, 2013.

  1. milo

    milo LawnSite Bronze Member
    Posts: 1,240

    update, it will be three weeks Tuesday since the shop ordered the governor part and they still did not receive it. I know now generac cares about getting parts to dealers, only three weeks, now I see why these engines are not used on much equipment. if it breaks down and its your only mower you could be forced to go out of business....
     
  2. Jeff in AL

    Jeff in AL LawnSite Senior Member
    from Alabama
    Posts: 718

    Well, at least you wern't in a hurry to have it fixed!

    As you can see, Generac has a note on that part number... ALL 5 (2 of 1 part) items in that kit are available currently!
     

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  3. milo

    milo LawnSite Bronze Member
    Posts: 1,240

    well I think they ordered the part from the moon
     
  4. Patriot Services

    Patriot Services LawnSite Fanatic
    Posts: 12,452

    Did you have the dealer follow up? Things fall through. The cracks sometimes with any brand. My Scag dealer is by far the best. I put the order in by 2 I get it by 4 the next day, free shipping. My Generac\DC parts usually take about 3 days.
    Posted via Mobile Device
     
  5. milo

    milo LawnSite Bronze Member
    Posts: 1,240

    no, im sure they did check though, they a huge dealer
     
  6. Jeff in AL

    Jeff in AL LawnSite Senior Member
    from Alabama
    Posts: 718

    Then perhaps, you should question them on it!

    Same thing with me, I get Generac parts in 1 or 2 days!

    Well, as Patriot suggested, you might want to check and make sure. IF they were a huge dealer then, they might even have them in stock!

    I stock the gear assembly and spool myself as you can see... Also, as you can see, my distributor has the service kits in stock! So someone seems to be getting hosed!

    Gov. Gear and Spool.jpg

    Governor Kit Inventory Status.jpg
     
  7. milo

    milo LawnSite Bronze Member
    Posts: 1,240

    called dealer, they called generac. they will receive part 10-7 was told. I guess they gotta wait for the government to reopen to send a space suttle to the moon to get the parts from generac
     
  8. milo

    milo LawnSite Bronze Member
    Posts: 1,240

    new update: they ordered a governor put it all back together and put engine on and guess what????? did not run right lol. they tore engine off again and come to find out the governor they ordered and put in was the wrong one lol. well they told me the right part should be here today 10-14 but I did not hear from them so don't know if they got it or just not worked on it... its been like 1 1/2 months
     
  9. Jeff in AL

    Jeff in AL LawnSite Senior Member
    from Alabama
    Posts: 718

    Go ahead, blame Generac, you know you want too. :)

    It should be pretty obvious that the dealer couldn't find their a$$ with both hands to begin with being that the parts/kit was in stock as shown to you prior... NOT to mention the fact they didn't notice that the part was wrong when they went to install it???

    Perhaps you should find yourself another dealer!
     

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