52" mini Z nothing but problems

Discussion in 'Hustler Turf Equip (Archived)' started by Green Grass, Apr 1, 2006.

  1. Green Grass

    Green Grass LawnSite Member
    from MN
    Posts: 163

    I have a 2004 hustler mini Z with a 52" deck the mower has only like 50 hrs on it can't remember exacly havn't seen it since the fall due to storage for the winter. This mower has been nothing but problems for the amount of hours that are on it. This mower has been through 2 deck spindles and the deck never stays level. i have had the dealer level the deck 5 times in 2 years. Are these common problems with the mowers or did i get a bad mower. I know the dealer i bought it from stoped being a hustler dealer and would not buy my mower back. So know i do not know where a deal to work on the mower is and i am afarid that when warrenty runs out in june that i am going to have many problems. I see no reason why i would buy another with the way this one has been. Sorry for venting i have just be unsatified with the mower.
     
  2. mowerconsultant

    mowerconsultant LawnSite Fanatic
    Male, from Syracuse, NY
    Posts: 9,760

    These are not common problems.
    We will take care of you, we just need to get it to a dealer to work on the problems you are having.
    Since your dealer no longer sells Hustler, please e-mail me all of your information along with your model and serial #'s and I will get our customer service team involved and make sure you are taken care of.
    Please e-mail me ASAP and I will get this taken care of.

    Pj
     
  3. QualityLawnCare4u

    QualityLawnCare4u LawnSite Gold Member
    Posts: 3,758

    Now that my friend is customer service! Im thinking about giving Hustler a try for my next mower and see how it goes.
     
  4. Green Grass

    Green Grass LawnSite Member
    from MN
    Posts: 163

    There were no problems when i put it away in the fall so hopefully there will be none when i take it out here soon i am just afraid that there will be many problems to come when the warranty runs out in June. The Model # is 927244 and the serial # is 03102534 Engine serial # FH680vb25785
     
  5. mowerconsultant

    mowerconsultant LawnSite Fanatic
    Male, from Syracuse, NY
    Posts: 9,760

    If you still could e-mail me your personal information, name, address and phone #, we will make sure your ok.

    Pj
     
  6. Green Grass

    Green Grass LawnSite Member
    from MN
    Posts: 163

    PJ I emailed you my info
     
  7. mowerconsultant

    mowerconsultant LawnSite Fanatic
    Male, from Syracuse, NY
    Posts: 9,760

    I received your e-mail and our customer service team will take care of you.

    Pj
     
  8. Green Grass

    Green Grass LawnSite Member
    from MN
    Posts: 163

    when should i plan to hear from them i may be going out of town at the end of the week for a tour of the toro Irrigation plant in CA.
     
  9. mowerconsultant

    mowerconsultant LawnSite Fanatic
    Male, from Syracuse, NY
    Posts: 9,760

    Today, maybe tomorrow at the latest.
     
  10. Green Grass

    Green Grass LawnSite Member
    from MN
    Posts: 163

    well was not today so must be tomorrow
     

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