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6 month waiting list

Discussion in 'Lawn Mowing' started by bobbygedd, Oct 7, 2005.

  1. bobbygedd

    bobbygedd LawnSite Fanatic
    from NJ
    Posts: 10,178

    a friend called, and asked about lawn service. i told him no. my reasoning was i just don't like doin it with friends. some time went by, he called and called again, pleading will i just please cut his grass. i agreed, cus i felt bad for him. i came to find out-he called several other companies after i turned him down. the results were as follows: out of the 10 or so " middle level" companies, only 3 returned his phonecall, and only one showed up for an estimate. this one, turned him down, because he requested that in the summer months(july/aug) it get cut only once or twice a month, it never grows at all. the guy turned him down. now, out of the 10 or so "high level" companies, the following occured: they either had a secretary answer the phone, and if not, they all returned his call promptly. they ALL HAD a waiting list, anywhere from 3-6 months. two of them, asked him to fill out an aplication, and if he qualified, they'd put him on the waiting list. amazing. i can't imagine being so booked, that i need to put a 15 minute grasscut, on a waiting list.
     
  2. Brianslawn

    Brianslawn LawnSite Silver Member
    Posts: 2,004

    we do it............. :waving:
     
  3. roscioli

    roscioli LawnSite Senior Member
    Posts: 749

    maybe your crude business methods are limiting your business
     
  4. bobbygedd

    bobbygedd LawnSite Fanatic
    from NJ
    Posts: 10,178

    well, what exactly are they "waiting" for? someone to die? someone to cancel them?
     
  5. olderthandirt

    olderthandirt LawnSite Platinum Member
    from here
    Posts: 4,900

    It about Image. If you project a large successful company image customers will believe thats what you are. So when they call back in a week and say we have a cancellation and can fit you in but the cost is way more than the customer was expecting they take it. Why because the large booked up company had time to take the poor lowly customer on. Great marketing tool
     
  6. Precision

    Precision LawnSite Silver Member
    Posts: 2,995

    yup, works especially well on the rich and snotty. Also is great for weeding out the cheap and annoying.
     
  7. bobbygedd

    bobbygedd LawnSite Fanatic
    from NJ
    Posts: 10,178

    ya, ok :laugh: :laugh:
     
  8. kc2006

    kc2006 LawnSite Silver Member
    Posts: 2,442

    I'd have to agree with Mac. Theres alot of people that will do whatever it takes to get in with you because "you must be good if you have a waiting list!" I always tell people I'm absolutely booked for the week and won't be able to get them in until the next week. Never had a complaint about it and never had a customer cancel because they had to wait.
     
  9. Keith

    Keith LawnSite Gold Member
    Posts: 3,977

    That was my question when I read it. Don't they think within six months they would have hired someone already. Sounds like mainly an excuse not to do the job without saying they won't do it.
     
  10. wacamaster

    wacamaster LawnSite Member
    from MI
    Posts: 198

    Nobody has waiting lists... your buddy told you that to get you to do his yard because the good companies did give him a price but it was too high.
     

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