Will or do your customers freak out when you tell them that you are billing them $60.00 an hour for your services? I am nervously planning a form letter letting my lawn maintenance customers know that beginning next month I will be billing them at a rate of $60.00 an hour to service their properties. It might help to know that this neighborhood has 15 year old trees that are 6" caliper. In the past I was able to successfully mulch those properties and leave them looking pretty good. Unfortunately the trees are dropping too many leaves to mulch to my standards, no one has complained though. No contracts signed but this has never been a problem in the past. Each year,they receive a service agreement that outlines the cost for fertilization and mowing at the beginning of the season. Unfortunately, I didn't include a leaf clause in it and will have to introduce it to them now.The letter will read something like this...... Beginning November 1st through the end of the mowing season Fairway Lawn Care will offer several leaf removal packages to care for your property. All lawn maintenance packages including leaf removal will be billed at a rate of $60.00 per hour or $1.00 per minute. This method is necessary during leaf season because collection times vary for each property. Leaf removal packages include the cost of fuel, dumping fees, and labor needed for mowing and removal of bagged leaves from your property. Below you will note that I have included the actual time needed to service your property using the above $1.00 / min. method. Please note, your cost was calculated the week of October 16 for free with the use of a stop watch. Please review the following list of options and initial which option you desire for your property. Fall clean up's are also available per estimate at the end of the year if you desire. Typical cost of fall clean ups start at $125.00 ___ 1) Weekly mowing including the collection and removal of leaves from all turf areas. This leaf collection includes front, rear and side yards of your entire property. This does not include the optional cost of leaf removal from landscape areas. Your property took _________ minutes to service during the week of October 16th. ___ 2) Collection and removal of leaves from all turf areas from your front yard only. This does not include the optional cost of leaf removal from landscape areas. Your property took _________ minutes to service during the week of October 16th. ___ 3) $5.00 discount per week from above estimated times if collected leaves are left behind on your property. Collected leaves will be left in a mutually agreed location. Please note that leaves left behind will not be left in bags using this method. ___ 4) Weekly lawn mowing service only with no collection or removal of leaves. *** Please note that Fairway Lawn Care cannot control leaves that migrate from neighboring properties after service is complete for that week.