I'm sure we've all had to deal with similiar situations, here's two of mine: 1). Mowing a Good Customer's lawn, I step on an inground Yellow Jackets' Nest, get stung repeatedly, but being the conscientious LCO that we all are, I leave a Note in the mailbox, and signage about 3-4 feet from the hole. Later that night ( after I get back from the E.R.-I blew up like a Blowfish!), I call the client to make sure he got all my notes, and he casually says, " Yeh, I Know..I was meaning to tell you about that"... 2). By this time of the Season, my left arm is Absolutely Shredded doing perimeter passes and moving overgrown Brambles and branches out of my way. When I have the time, I'll usually spent 10-15 minutes pruning the stuff back, and charge the customer a paltry $10-15 for the time spent. Customer calls up HOT and refuses to pay the additional charge. I KNOW I should have informed him before I did the pruning, but.. My question is : at what point is it the client's responsibility to provide a Safe Working Enviroment ? I really feel there's a Legal issue involved in #1; and in #2, I know what I did wrong, but still feel slighted ( by the way, in each instance, I just Bit The Bullet, and continued the Season with each Client, a Little smarter and a lot more Aware).