VAMower, I second everything in your first post. I've been doing this for 5 years now full time and every word is true. I wanted all the customers I could get when I first started out. I didn't care who they were. Now I've started screening customers when I do an est. for them to see if they are a potential PITA. I have a few questions that will root them out. I also started telling customers I'm not the cheapest around and if they want that then I'm not their guy. They will get what they pay for or else the last guy would still be doing their yard.