A Great Customer

Discussion in 'Lawn Mowing' started by BigJim, Nov 22, 2002.

  1. BigJim

    BigJim LawnSite Senior Member
    Posts: 382

    So many threads about PITA customers thought I'd just tell you about one I was at today.It's only the second time I've mowed her lawn and when I was finished she came out with the money and a piece of paper,on which she had the details of another neighbour 2 houses along, and she said Mrs Smith is wanting her lawns done too,can you quote her because I recommended you,which I did,and got the job.And she said by the way did a Mr Wilson phone you about his and his neighbours lawn yesterday,because I recommended you to him too.I said yes he had, and I had got those 2 too.Thats not bad 3 new lawns off a customers second mowing.I must be doing something right after all,I think her next mowing is free:) Can't beat word of mouth advertising.
     
  2. vipermanz

    vipermanz LawnSite Bronze Member
    Posts: 1,773

    you got lucky there!!
     
  3. Tony Harrell

    Tony Harrell LawnSite Senior Member
    Posts: 739

    Way to go Jim! By the way, what's your season like down there?
     
  4. mdb landscaping

    mdb landscaping LawnSite Silver Member
    Posts: 2,205

    thats a sweet deal. you should send her a nice thank-you or a small gift:D. word of mouth will make you or break you.
     
  5. jeffyr

    jeffyr LawnSite Senior Member
    Posts: 876

    Good advice. When anybdy recommends you the job seems to be yours before you even estimate. She is giving you work by recommending and you should let her know that she is appreciated. She may have allot of friends !

    jeffyr
     
  6. GarPA

    GarPA LawnSite Silver Member
    from PA
    Posts: 2,585

    heres something I do for good referrals...I buy them a nice florist arranged house plant ...I attach one of my business labels to the vase along with a nice thank you card....they really appreciate it and a house plant lives a long time and so you are "fixture" in their home....only costs about $15....and as we all know, referrals are priceless...give it a try
     
  7. SLS

    SLS LawnSite Bronze Member
    from Mars
    Posts: 1,540

    Big Jim,

    That's GREAT! :D

    Be sure she know's she is appreciated.

    Some my disagree with me on this but here is what I do:

    When one of my regular clients get me a new account I show my appreciation by giving them a free cut. I don't tell then that this is my policy so they are really happy, and surprised, when I do this for them. If someone is going to boost my income by about $1500 a year I feel that a $40 cut is a very reasonable exchange (roughly 1 hour of my time and a bucks worth of gas).

    Some of my accounts have gotten 2 or 3 'free cuts' this way.

    I just make it clear to them, when they receive their 'complimentary mowing', that I only do this for ACCEPTED referrals...so don't bother sending me any 2-weekers, referrals from across town, mountain-side properties, ect. So far, so good! I've been able to pick up some nice, weekly, lawns here in my neighborhood using this system.
     
  8. Russ

    Russ LawnSite Senior Member
    Posts: 539

    Good post Jim! I know I should take more time to thank the good customers I have. Out of 91 I only have 6 PITAS and I spend too much time thinking about the 6 instead of the 85.
     
  9. TJLC

    TJLC LawnSite Bronze Member
    Posts: 1,308

    I have a few like that. It makes our job a whole lot easier if we feel appreiated like that, IMHO. I have been through the real PITA customers so getting a really good one is very refreshing. I make sure I send all my customers a Christmas card every year to tell them how much I appreiate their business.
     
  10. stslawncare

    stslawncare LawnSite Bronze Member
    from DE
    Posts: 1,484

    before u know it jim ur sheep will be giving u referals too :D talk about some good luck
     

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