man, talk about taking the wind out of my sails. have you ever just had that feeling, that a new cutomer would end up being a pain? well i signed this guy up in early march. he was very thorough, asked tons of questions, and expressed his concerns, as he had been through several services and was just not pleased. i assured him we were very competent, and if there was something he didn't like, i would do everything possible to please him. ok, we're on. been there 5 times, never a complaint, and i actually never saw him(though i could see him peeking through the window). show up today, grass was very high. started cutting, he comes out and he's staring. i say is everything ok? well, no he says, it's kind of high, shouldn't u be bagging it? nope, i'll double cut i say. he says well last time u shot the grass on my house( i know i didn't, i'm very sure). ok, i'll bag it, you have a barrel? he says he can't get rid of grass, they won't take it. i say niether can i. ok, screw it, i'll take it, leave it at my next stop. he stares the entire time, watching me mow. i'm gettin a little sick. i get done, the lawn is georgous, i mean, one of these lawns that i keep looking back as i'm packing up, it looks real nice. we start chatting, he says, "it really looks like sh!t, but i have faith in you, you'll get it right." i almost fell over. the lawn is great, green, thick, lush. he goes on to say, "years ago, when i did it myself, this was one great lawn, but it really went to cr@p, i hope you can fix it." again, i don't see a flaw in the lawn, not one. now, my instincts tell me, get the heck out before it gets ugly. he doesn't have any irrigation, and says he doesn't water with the hose, so if he's unhappy now, what am i in for in mid july? he's paid up to date, and now he insists on bagging(contract says no bagging) and is critisizing the lawn. i asked him , "what could you possibly NOT LIKE ABOUT THIS LAWN, it's the best one around the neighborhood?" he says, "nothing in particular, just the overall quality, i just don't like it." i'm seriously considering sending out a dear john letter, like tommorow! i'm in no mood to deal with a customer who can't be pleased,and who watches me work. i picked up 5 new lawns in the last 2 days. do i really need this? i made a deal with myself this year, i aint bailing on anyone, i'll do what i have to do to make all my customers happy, i'm just afraid, i'll never satisfy him, and things will get ugly. would you bail now, or try to work through it?