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A loaner policy that makes sense to me.

Discussion in 'Lawn Mowing Equipment' started by mountainjogger, Aug 22, 2013.

  1. knox gsl

    knox gsl LawnSite Platinum Member
    Posts: 4,718

    I guess my experiene with dealerships has gotten better over the years. The Exmark dealer I used to work with was always a week behind on repairs and rarely had parts in stock. I now use one closer to me that has much better turn around time. My Scag/Stihl dealer normally has next day repairs and I will give the service writer a list of parts that it needs to confirm they are on the self or can be quickly ordered. So this is why I don't really care for a "loaner" and don't see the value in it. I'm not wealthy or have some large mowing business, I just plan for the bad stuff.
     
  2. GMLC

    GMLC LawnSite Platinum Member
    Posts: 4,353

    Having a dealer with a loaner is essential. My dealer will provide me with a loaner and also cut me to the front of the service line. Gravely also offers the GAP program where Gravely supplies a factory loaner so we are covered either way.

    http://www.gravely.com/en-us/more/Pages/gravely-assurance-program.aspx
     
  3. GMLC

    GMLC LawnSite Platinum Member
    Posts: 4,353

  4. JCLawn and more

    JCLawn and more LawnSite Fanatic
    from MI
    Posts: 5,204

  5. GMLC

    GMLC LawnSite Platinum Member
    Posts: 4,353

    LOL...GAP program is suppose to be a comparable machine from Gravely.
     
  6. JCLawn and more

    JCLawn and more LawnSite Fanatic
    from MI
    Posts: 5,204

    I know what your saying, but I am quite serious lol they might say, its comparable, its got an engine, 4 wheels, and it says commercial......
     
  7. Ridin' Green

    Ridin' Green LawnSite Fanatic
    Male, from Michigan
    Posts: 12,852

    They are like that up around here too. Must be a Michigan thing:laugh:
     
  8. JCLawn and more

    JCLawn and more LawnSite Fanatic
    from MI
    Posts: 5,204

    I had to drive a hour away just to rent a mower that wasn't a 48 inch residental ztr when my old mower took a dump. And that was a 60inch encore barly comercal ztr. And that was the gravely dealer who refused to sell me a diesel. Hey was that the dealer near camden MI too? Lol
     
  9. 32vld

    32vld LawnSite Gold Member
    Posts: 3,984

    I think this dealer is trying to be fair and reasonable. I am sure even dealers that are liberal with loaners do not have an unlimited supply of loaner mowers.

    If it takes 3 days to get a mower back an LCO can be 24 lawns behind.

    A home owner has one lawn. Even if that lawn had to go 2 weeks he would get by.

    Though as another poster said a Landscaper should have his own back up mowers.

    Problem is LCO's will run their mowers until they die. Or trade them in when the buy a new one.
     
  10. JCLawn and more

    JCLawn and more LawnSite Fanatic
    from MI
    Posts: 5,204

    God forbid your back up being down like mine is right now.
     

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