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A simple thank you or...?

Discussion in 'Business Operations' started by Lawn-Scapes, Apr 23, 2002.

  1. Lawn-Scapes

    Lawn-Scapes LawnSite Silver Member
    Posts: 2,810

    I'm not sure what to do in this situation...

    I offer a 10% discount to my customers for referals (that sign on). I have a customer that I picked up late last year and he has been trying to get me some others. He refered a friend of his that was kind of out of the way but I bid it anyway... didn't get it. Then he asked a co-worker (doctor.. just moved into the neighborhood) if he needed my services... no, he brought another with him.

    Anyway.. I get a call from a potential client. I bid it and got the account. I asked her how she got my name. She said she saw me at above mentioned clients house and wrote down my number off the truck. She also said she spoke with this client and they said they were very happy with my services.

    What's your veiw... Discount or thank you?

  2. KDJ

    KDJ LawnSite Senior Member
    Posts: 325

    A little of both
  3. Lanelle

    Lanelle LawnSite Bronze Member
    Posts: 1,361

    Both. Stick to your offer. The client will see that you are good for this offer and you may get several more good new accounts from them.
  4. Stonehenge

    Stonehenge LawnSite Bronze Member
    from Midwest
    Posts: 1,277

    Isn't the name of your company "Total Satisfaction Guranteed"? Trying to opt out of this seems to be incongruous with that name.
  5. 65hoss

    65hoss LawnSite Fanatic
    Posts: 6,360

  6. Lawn-Scapes

    Lawn-Scapes LawnSite Silver Member
    Posts: 2,810

    Okay... That's what I thought.

    Hey... I am not trying to opt out of anything. I just wasn't sure if it was considered a referal. She said she got my number off the truck. He did not send her to me.. She called him.

    Should I give a discount to any customer that I use as a reference... when I tell a potential new client to call them?

    I figured it was the right thing to do anyway because of his previous attempts.

    FTR.. It's TSG Property Maintenance Co. TSG are my initials but I do use Total Satisfaction Guaranteed as a slogan. I did have it in my signature.. Good memory Stonehenge ;)
  7. RV_Landscaping

    RV_Landscaping LawnSite Member
    Posts: 30

    No....not any reference (I would say)...but this person is an exception because they've gone out of their way to help ya....I'd give 'em the discount..... Even if you don't make it policy for referals...
  8. Russo

    Russo LawnSite Senior Member
    Posts: 287

    I had a dilema sort of similar.

    Got a referal from a guy who was real cheapskate. Always trying to add extra work and talk me down on prices. I told him his next mow was free because his referal hired me. Well, after 1 stinkin mow, his refered customer cancelled because she is even cheaper that the cheapskate that refered her.

    I thought "I'm gonna raise his price or start skimpin on trimming or something cause I feel burned"

    My girlfriend said " You made the deal, you stick to it, and you do the best job possible. Stop acting the fool. Your name goes on the work no matter how you feel about doing it."

    I did the free mow better than I ever have before, all the "extra" spots mowed and took some extra time to inspect every inch.

    Wouldn't you know, he insisted on paying me for it and refered me to 2 more people.

    Just wanted to share.
  9. Lanelle

    Lanelle LawnSite Bronze Member
    Posts: 1,361

    :D So whether or not you admitted it to the woman who said: SHE WAS RIGHT!
  10. Russo

    Russo LawnSite Senior Member
    Posts: 287

    No sense in admitting to something that is a simple law of nature! She's always right!

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