You know, I have this way of doing things, follow the routine and everything will be fine. Much like when you go to a restaurant, the waiter or waitress leads the way and you follow, right? Same thing, but not all customers like that, evidently some want to lead me, tell me how it is going to be. Some lady calls, first question was how much I charge to cut her grass, to which I replied asking how large her lot was... So she tells me it's mostly woods, so I say I'd have to take a look at it, she says no problem but has to have it done by Sunday (in a Zero-argument tone). I get pen and paper, ask for her address... She goes, well if you're in this county then you know where such-and-such subdivision is. I say 'can I have your address please?' Again she says 'you don't know where whatever_subdivision is?' Click ! I turned the phone off at this point. 5 minutes later I turned it back on, 1 new message. I am ready for it, one hint of obscenity or vulgarity and I'm off to the PD to file charges. No, she wants me to call her back, thinks we got accidentally cut off. Delete. Yes I know, I can hear it now from the customer-service gallery but you know what? THIS is how you avoid the pitas in the first place! This is exactly how I got none of this on my schedule. Higher prices help, but getting rid of the pitas before they even get the chance, that rules.