All-American Exterior Landscaping

Discussion in 'General Industry Discussions' started by jahogus, Sep 13, 2007.

  1. jahogus

    jahogus LawnSite Member
    Posts: 3

    I am still quite new to this so hopefully this is in the right section and i apologize ,admins, ahead of time for it being in the wrong section.. i ll get the hang of things soon :)

    Ok so anyways... I work with the Pittsburgh, PA and surrounding areas, and for all of you how are also in this area has any heard of a landscaping company called All-American Exterior Landscaping? Personally, i have come across loads of criticisms directed at the company... and from what I hear, they sound horrible.

    A common one I find is that clients say that they are inconsistent and flakey at best. Often, when people ask them when they would be able to begin or continue the work, they would tell the clients that they will try their best to come as soon as possible, and often times this means weeks, and i have ever heard of a family who wanted 2 months for them to continue pouring concrete for the front walkway.

    Another common one is that it is nearly impossible to contact them. Being a family run business, they give their clients a cell phone number where they can be reached more easily, and usually when clients call, there either is no answer, or a family member picks up and tells them that they are not available.

    Though not as common, I have heard that there work quality is mediocre at best. Most looks rough and coarse.

    I think these are the major complaints I have heard from the people i work with... i am appalled that something like this can continue to operate ... i guess I'm just throwing it out there if anyone has any comments or if anyone has heard of anything.. and if everything said was true.. then please help spread the word!
     
  2. 1MajorTom

    1MajorTom Senior Moderator
    Posts: 6,073

    No I have not heard of them.
    It sounds like they are your competition and you are trying to run their name thru the mud. Whether or not they do not show up on time, I don't think it's necessary to come on the internet and post this.
    What is your company name?
     
  3. KTO Enterprises

    KTO Enterprises LawnSite Bronze Member
    Posts: 1,286

    All american exterior landscaping?

    i didnt think interior landscaping was a big enough thing to distinguish yourself from them.
     
  4. jahogus

    jahogus LawnSite Member
    Posts: 3

    MajorTom:
    I can assure you that there was no such intention in my post, all I was after was information. As a matter of fact I happen to be one of these clients and merely wanted to see if i can dig up anything from the professional medium. To verify the validity of this, I have attached the contract that i signed and the flyer that I received from this company with personal information blacked out to protect privacy. Now to be completely honest, I do not own a landscaping company, I own the Hartford Clinic in Pittsburgh. I was not sure if I would be able to post on this forum which i thought would be an invaluble resource. I apologize if i have violated anything. As for the accusation that I am trying to run their name into the ground, I live in a relatively new community where most homes are no older than 2 years and have just begun to landscape. Many, including me, have contracted All-American becuase they offer their services at a relatively lower rate than other comparables, and many I have found share the same complaints that was in the original post. Once again, I am posting this solely in order to see if anyone on this professional forum would be able to help us with any kind of information. Once again, i apologize if i have violated anything.

    Contract.jpg

    flyer.jpg
     
  5. Runner

    Runner LawnSite Fanatic
    Posts: 13,494

    The only thing you have violated - is the golden rule that cannot expect superior service - if you are willing to pay cheap. Simple rule of thumb...you get about what you pay for. I, as well as others, deal with MANY many clients that are willing to pay a little more ahead of time, because many of times, they are scared OFF from the lower prices. Yes, there are always the price shoppers, but in the end, they get what they pay for. It's funny...I did a post on here not long ago concerning this. Let's see,... a new house in a new development,...I am willing to bet you are not driving a Chevette, and I KNOW that if you golf, you don't have a set of hundred dollar golf clubs.
    Now,...if they are lower than all the other services that have taken their time to give estimates, then there is a reason. Fuel costs them the same, electricity costs them the same, supplies cost them the same, and groceries cost the the same...So, if they are cutting x% off the end price,...who do you think is going to take the cut? I guaranTEE you they aren't putting any less in THEIR pocket.
    Another thing,...You mentioned that you own a clinic. Are you a doctor? Nevermind,...don't even answer that. I was just asking that question rhetorically for an example. I can tell you....I can't speak for everyone on here, but I CAN speak for myself and family. When I am going to a heart specialist, or even looking for a caring family doctor,....I am NOT price shopping!
     
  6. jahogus

    jahogus LawnSite Member
    Posts: 3

    blah.. you do bring up good points, so I guess I did get what I deserved for being a tad on the thrifty side, but still cant blame one for trying to save a little money here and there. Lesson learned for future references... but this still brings up the issue at hand.. right now there is about a
    5' by 20' something trench dug in the front yard, and I havent seen the guy here for a week... would anyone be able to offer any suggestions? anything will be much appreciated :-D
     
  7. mag360

    mag360 LawnSite Silver Member
    Posts: 2,446

    I'd wait it out. That price is cheap and they are probably back-logged but I expect they'll get to you eventually. Good luck.
     
  8. bam

    bam LawnSite Senior Member
    from .
    Posts: 261

    I see a few problems. First, this company looks more like a general contractor, than a landscape or concrete company. I would say it would be very rare for someone to excel at landscape, power washing, concrete and all the other B.S. they specialize in according to that flyer. Was the estimate prepared on-site and handed to you same day? I am a commercial contractor, and while some tasks or projects may be repetitive, we still use a measuring wheel to get accurate square footages. I know what gross margin I need to hit to stay in business, but we try to develop long term relationships with clients, and we're not going to do that eyeballing jobs and scribbling down a quote.

    That is more like a work sheet, I would keep. My quote would list materials, labor, etc and have a written description of the work. Larger projects may include a sketch, or a landscape plan, smaller ones, reviewing the work with the client is sufficient.

    As Runner said, you get what you pay for. Lack of communication, no schedule for work, etc. would be what I would expect, based on the paperwork you posted.

    My co-worker had an asphalt driveway redone by a large (reputable) paving contractor, and was not pleased with progress and results. He called the office multiple times, and held payment until they righted there wrong. He has a beautiful driveway now, but he needed to be determined to get it right. You should call them every day until you get a response. And if possible, probably best to get your money back and run. Although, again the contract (work order) wasn't that specific for time frame of completion.
     
  9. mattfromNY

    mattfromNY LawnSite Bronze Member
    Posts: 1,580

    Judging by the grocery list this guy has on his flier, I would say he's a very busy boy. If not actually doing the jobs, he must be getting lots of calls for estimates, as he does every kind of service known to man. How do we know he is the one that gave you the estimate, I see no company name, or contractors signature on your 'Contract'. ?????
    I think seeing that scribble sheet would have been my first red flag. Of course, you are a doctor, and we all know about a doctors' handwriting... we wont go there.
     
  10. Big Bad Bob

    Big Bad Bob LawnSite Bronze Member
    from zone 5
    Posts: 1,074

    Highlighted says it all. Cheap, cheap, cheap. You get what you pay for. Enjoy.:laugh:

    Spellcheck please.
     

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