Gentlemen, I've had it up to my eyeballs with LCO's who don't pay taxes, don't have insurance, lowball and to top it off brag it up!!!! We should not sit around on our hands and feel like there is nothing we can do about it. Whether you do good work or not, these guys are a threat to our business. Even if we were to lose one customer and because of terrible work they come back to us, we've still lost the revenue during this time. This scenario doesn't take into account what happens if we never get the job back. It is time this industry as a whole be proactive in retaining our jobs through the education of our customers. I propose that we come up with some educational/promotional material that can be mailed to existing customers and submitted along with every new quote. Things that would be in it: -Insurance and why professionals carry it, what can happen if a contractor doesn't... -Taxes, including sales, and why we pay them... -All applicable licenses... -Your thoughts go here... I'm open to suggestions, but this should be the starting point. We need to distinguish ourselves. Today every illegitimate LCO has got a shiny truck and good equipment. We need to differentiate ourselves by showing our professionalism in the business end. I am stepping to the plate to do something about this instead of just complaining about it. My graphic designer is going to be getting a call when I have finalized what I want in the leaflet. Let's see what we can come up with.