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am i being unreasonable?

Discussion in 'Lawn Mowing' started by Tylerr83, Sep 22, 2012.

  1. Tylerr83

    Tylerr83 LawnSite Member
    Posts: 107

    hey guys, i got into the lawncare business a little over a year ago. i had only a handful of accounts, but things have really taken off this season. one of the customers i picked up at the beginning of this season really overwaters his lawn, tot he point that he is doing it harm. it is ALWAYS unbelievably wet. he is the second lawn on my friday route, and recently asked me to move him to the end of the day because he says the lawn is too wet to cut in the morning. the problem is i have my route down as it is for convencience and efficiency. i told him that it would really be an inconvenience if i were to have to change my schedule for his preferences, and cited that i wouldnt' be able to get anything done if all my customers had a similar request. he was pretty unhappy but i feel like i would rather not have a customer like that than cost myself the time and money. is this unreasonable or bad business?
  2. easy-lift guy

    easy-lift guy LawnSite Gold Member
    Posts: 3,376

    Your business, your decision. You must understand that when a customer refuses to take your professional advice, the results can and only end bad for you and your company.
    Politely part friends if possible and explain your reason why you are no longer able to maintain this property. Move forward.
    easy-lift guy
  3. pseudosun

    pseudosun LawnSite Bronze Member
    Posts: 1,740

    Gee whiz, if the guy can't refrain from watering right before you mow, that's what's unreasonable. Just say that you won't have the time to come back. I recently had a customer jump me because i made ruts. I tried to tell him about the sprinkler system, so i used a 21 inch mower, not only did it make tracks. It looked worse. He finally got it, and ripped up the sprinkler system. It would be nice if that customer of yours could see that light.
  4. Jimslawncareservice

    Jimslawncareservice LawnSite Platinum Member
    from mn
    Posts: 4,137

    Why would he rip up the sprinkler system? All he had to do is shut it off. But a proper watering program won't cause problems.
    Posted via Mobile Device
  5. BrandonV

    BrandonV LawnSite Platinum Member
    Posts: 4,217

    ask him to not water the day before or day of and offer to manually run the system after you mow. problem solved
  6. jackal

    jackal LawnSite Senior Member
    Posts: 489

    I always hate to lose a customer. Is it possible to run the route the opposite direction?
  7. easy-lift guy

    easy-lift guy LawnSite Gold Member
    Posts: 3,376

    Pretty sure that would be a waste of time if you read the original post.
    easy-lift guy
  8. MOW ED

    MOW ED LawnSite Fanatic
    Posts: 5,028

    If you can talk to him, see if he will reprogram the sprinkler system. If not then you know what decision is best for you and your company.
    If business is good and you won't miss the income I would have already parted ways. As stated this should be done amicably as if you are a dink to him he may tell 20 people and word of mouth is something that you will find is a big part of this business.
  9. PLS-Tx

    PLS-Tx LawnSite Silver Member
    from Texas
    Posts: 2,385

    Why can't he he adjust when he runs the system? If he will not th I would let him go.
    Posted via Mobile Device
  10. pseudosun

    pseudosun LawnSite Bronze Member
    Posts: 1,740

    To answer jimslawncareservice: i don't know why he decided to rip it out. I was asking myself the same thing. Maybe it was a wife thing? He messed up all his border grass, and still has clumps of dirt all in his beds, but he told me not to worry about it. Whatever.

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