This is actually an interesting topic. I don't hate my customers by any stretch but I am sure that they understand exactly how service works before they sign up. I'm extremely honest with them and any red flags from either side should be worked out upon signup. From there I never want to hear from them until they sign up again; that includes compliments. I run my business for money and plan absolutely every part of the grass cutting visit to be efficient right down to the way I gas up my mowers. This is why I'm able to cut, trim and bag 41 yards (.2 acre) in one day by myself. It would be a slap in the face to put all that thought into efficiency planning and then sit around and talk all day. If I wanted to sit and talk I'd work for a union or the gov't, but I wanna make money so I bear down and work. I give that body language when I show up and customers respect that I'm there to get in and out, and they even really commend the work ethic.