Another blower complaint!

Discussion in 'Lawn Mowing' started by sheppard, Nov 15, 2001.

  1. sheppard

    sheppard LawnSite Senior Member
    Posts: 542

    Can you beleive this? A customer, whom I have been doing for 3 months runs up to me and says "Stop! Stop! Stop!". I take out my ear plugs and smile politely... the lady (men never do this) says "I did not know you use gasoline blowers! I do not allow them! I'll rake my yard myself". Then she starts to walk away. I gently ask her to wait and offer to rake the leaves or use an electric blower (do not want to loose her yet- much better to dump her on my time table). Any body have a customer say anything remotely like this?

    Cordially,
    Sheppard
     
  2. mdb landscaping

    mdb landscaping LawnSite Silver Member
    Posts: 2,205

    just drop her and pick up a different account where you can use gas blowers. thats the dumbest thing ive heard of. sounds like shes pro enviornment or something.
     
  3. 65hoss

    65hoss LawnSite Fanatic
    Posts: 6,360

    Nope, I never have had anyone do this. Wouldn't tolerate it. Its my way or no way. That's why I own the biz and started it in the 1st place. If they don't like my way they can find someone else or do it themselves.
     
  4. CSRA Landscaping

    CSRA Landscaping LawnSite Bronze Member
    Posts: 1,232

    ... not really. I don't really know that I'd be as graceful about it as you were, Sheppard. I'd have probably gotten into an argument, sadly enough. How did it turn out? Any chance of having that order rescinded?
     
  5. TGCummings

    TGCummings LawnSite Senior Member
    Posts: 773

    I'm with Hoss on this one. I would explain to her that I'll use the best equipment for the job everytime and, most likely, wish her luck as I left.

    I admire you patience, though. ;)
     
  6. XOFMOT

    XOFMOT LawnSite Member
    Posts: 161

    So.......How do you cut her lawn?
     
  7. lee b

    lee b LawnSite Fanatic
    Posts: 5,615

    XOFMOT, my question exactly.
     
  8. Hello Everybody:

    If you like Pain Keep her. If she's one of them Gas Blower Freaks & it took her 3 Months to figure out you run them. She doesn't sound like her belt is going through all her belt loops!

    Just my Thoughts, No Pain No Gain!
     
  9. kutnkru

    kutnkru LawnSite Silver Member
    Posts: 2,662

    Shep

    You still have lots of time to replace her spot on your maintenance route. I realize that things are slwoing down but surely not coming to an end.

    Solicit her area like wild fire and when she misses your work she will just have to pay more for your quality reputable services. ;)

    Kris
     
  10. Green Care

    Green Care LawnSite Senior Member
    Posts: 530

    Who is she to tell you what to use as long as the job is getting done. I wouldn't care if you used a snow blower. drop her!!!!!!
     

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