Ok well so I'm at the gas station and this PITA customer calls.. Lemme take a second to explain his property- he has two garage doors, one on each end of the garage (which is attached to the house) and the back yard is fenced in, with a 36" gate. When he's home, I go through the two garage doors into the backyard to get the 60" back there to mow. Its not a large backyard but would take a little while to cut with a 21" which I don't own one anyway.. So once in a while he's not home and I just skip the backyard, not a huge deal, it doesn't grow that much. He's never made an issue of it. But this guy is a bargain hunter if you have ever met one... he's as cheap as anyone and is always asking me to drop the price, and everytime I stick to my guns and he pays the price and shuts up. Well last week I went to mow and he wasn't home so I skipped the backyard. He calls today had his panties in a bunch, wanting to know why didn't I go through the garage doors to mow? I said you never told me it would be unlocked, it would not be proper for me to go up and try to open your doors without being told to. So he then complains it was clumpy (well this would be because he being the brilliant moron he is, decided to fertilize it himself this year, which he apparently used a drop spreader and skipped every other pass or something, so it looked like he had sewage fingers throughout the whole yard, and he overdosed on the fertilizer too... so, yea it was tall and nasty... of course it was clumpy! I already give him a great deal on this yard, I can't afford to double cut it for free and of course he is way too cheap to even think of paying for that... so anyway, after chewing me out for not attempting to open the garage door to mow the back yard, he asks if I can bag it this week, I told him thats not profitable for me, to go back to the shop and install the bagger, then go back and do his one yard, then dispose of clippings and come back to shop, uninstall bagger and continue on with life, all for this low price I mow it for... He said not profitable?! so I had to explain all that to him... then he gets upset and says well how bout a price cut? I said ok I'll knock $3 off of it to make it an even $30 for that cutting (will you please shutup and go back to whatever it is you usually do while sitting around the house!) he says well, by my figures that backyard is 1/6 of the property and so you should (and I can tell he's punching numbers on a calculator here) knock off 1/6 of the bill, making it $27.50 for that cutting. I'm like, well I will see what I can do. He says what do you mean! He said "That is my offer, $27.50 for that cutting!" I about just hung up on him, but at this point he has just received the monthly mowing bill in the mail (in which I just now realized I have forgot to include a spring cleanup charge) so if I just hung up on him and left the account, I probably would sacrifice my hard earned money.. So now I gotta send him a revised bill, to include the cleanup charge, and discount the $5.50 for his 1/6 section backyard (what a jerk)... and suck up for a week or so until I get paid for that bill, then I guess I plan to just drop the account, having sacrificed one mowing (or, let him send the payment now and not mow this week, but lose a few extra bucks on the cleanup....) What a crock I can't beleive this... this guy I've always said would be my first one to drop, but I can't beleive he's trying to pull this crap... what would you do?