answering machine or real person

Discussion in 'Lawn Mowing' started by bobbygedd, Oct 30, 2003.

  1. bobbygedd

    bobbygedd LawnSite Fanatic
    from NJ
    Posts: 10,178

    i know we have discussed this before, but since then there are many new members, and id like thier opinions also. when advertising, and u expect alot of calls, do u prefer a person answering the phones, or let the machine do it? i get alot of hangups, and im wondering if these are potential clients who dont care to speak to the machine. im looking to really expand , late this season, and more next season, and i need to make sure the people calling my adds are not hanging up on the machine. so, do u think the answering machine is a turn off?
     
  2. dvmcmrhp52

    dvmcmrhp52 LawnSite Platinum Member
    from Pa.
    Posts: 4,205

    If you are available answer it, If not let the machine get it.
    I absolutely prefer real people on the other end of the line ,But....
    unless you have employees,with one that runs the phone....It will be the machine at times I suppose.
    Yep some will hang up,but they probably were not great prospects anyway.JMO.
     
  3. justmjc

    justmjc LawnSite Senior Member
    Posts: 261

    I do not believe this to pose a problem. People are not afraid to leave messages. Afterall, they probably think your out servicing your accounts. If they want a quote they will leave a message. I've had very few that did not leave messages. Are you afraid to leave messages on a machine?
     
  4. Ryan Lightning

    Ryan Lightning LawnSite Senior Member
    from CA
    Posts: 554

    I have caller ID and half my calls wont leave a message. People deside they want a estimate on something and are to busy to wait for a phone call back, So they try the next guy, to see if he will answer the phone.
     
  5. lawnman_scott

    lawnman_scott LawnSite Fanatic
    Posts: 7,547

    I think its best for someone to awnser the phone, it is true, some will move on to the next guy. It also makes you look more big time to have someone there, maybe they are thinking, what if i have a problem down the road wil someone be there to hear my complaint.
     
  6. justmjc

    justmjc LawnSite Senior Member
    Posts: 261

    Well, as an alternative, you can use call forwarding to a cell phone, or leave a message the explains you will call them back within the hour or perhaps your on the phone at the moment. At least that may tempt them to leave a message if you provide a quick turn around time.
     
  7. TRex

    TRex LawnSite Senior Member
    from DFW ,TX
    Posts: 487

    I have a friend that uses call forwarding with his exterminater service and he answers the phone every time, I do not even know his cell number I just call the business number. I personaly do not leave messages very often and feel they would call the next LCO.
     
  8. gogetter

    gogetter Banned
    Posts: 3,256

    It's not that people are afraid to leave a message, they just move on to the next ad. Heck, I do it myself.

    This is why I forward my business phone to my cell phone. I still occasionally miss one if I'm running equipment and don't hear the phone, but I sure get more of them then if i didn't have them forwarded.

    I had a customer say "geez, do you ever NOT answer your phone? I'm so impressed!". She assured me that THIS was the reason she was hiring me and plans on keeping me. She then called me back about 10 minutes later with a referral to her neighbor.

    So YES, answering the phone is important!
     
  9. TreffertLawnWrx

    TreffertLawnWrx LawnSite Senior Member
    Posts: 277

    We say we are on or away from the phone but will return your call by the end of the day!
     
  10. olderthandirt

    olderthandirt LawnSite Platinum Member
    from here
    Posts: 4,900

    NO machine!!! Hire an answering service If you really want to expand give the impression that you all ready have. And you miss a lot of oppertunity for work becouse ""older folks" just don't like talking to machines and its these folks that have the $$$ and stick with one co. yr. after yr.
     

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