Answering Service

Discussion in 'Business Operations' started by whiffyspark, Mar 27, 2013.

  1. TX Easymoney

    TX Easymoney LawnSite Platinum Member
    Posts: 4,067

    You'd be surprised how many folks can email...I prefer that customer and cater toward them...we spent a lotta years working for the elderly and changed toward tech savy folks..not s problem here
     
  2. whiffyspark

    whiffyspark LawnSite Fanatic
    Posts: 6,093

    I am all for email and text communication. But most people that are new clients call for an estimate and THEN I get their email.

    Telling someone to send me an email through my voicemail will likely result in me losing the customer to someone that answers the phone.
    Posted via Mobile Device
     
  3. whiffyspark

    whiffyspark LawnSite Fanatic
    Posts: 6,093

    It's not easy. But when there is a will there's a way
    Posted via Mobile Device
     
  4. GreenUtah

    GreenUtah LawnSite Senior Member
    from SLC, UT
    Posts: 866

    They call first because that is what you direct them to do. If your ads and cards feature a phone number instead of a web address, that is exactly where you are leading them.

    You are the one deciding the communications channel, they are just following your lead.

    As for the elderly, my parents and their friends are in their 70s, my grandmother in her 90s. I watch how they use their equipment and they have a distinct favoring of written communication so that they can read and reread things to make sure they aren't misunderstanding or missing anything. Their first move is their computer, not their last and demographic numbers for the fastest growing groups of internet and social media bear that out.

    If your area still has people using leased rotary phones, you've got bigger problems.
     
  5. whiffyspark

    whiffyspark LawnSite Fanatic
    Posts: 6,093

    I wish I would never have to answer a phone to be honest with you. I put out 100 text 90210 signs and got maybe 4 texts from them.

    People just prefer phones in our area. If you have any advice on how to make it easier for me I'd appreciate it. Maybe a simpler email address?
    Posted via Mobile Device
     
  6. GreenUtah

    GreenUtah LawnSite Senior Member
    from SLC, UT
    Posts: 866

    What if people are already online when they encounter your ads? Then it's just a click to connect to you whether that is mobile, social or other digital ad. A simple or catchy web name can also make drive by reads have better "stickiness" and perhaps give you a chance to make a compelling sales pitch BEFORE they contact you with specials and history, etc of what you do, by driving them to web first.

    If they are there gathering more info, it's natural to steer them to an electronic contact and the bonus is, if crafted properly, there should only be closing details to work at that point. The only fail for companies when using these methods (that millions of other businesses are successfully utilizing) is when they fail to set methods for responding to electronic communications promptly and professionally.

    Mobile and web are your natural partners. Leverage them to your benefit.
     
  7. 205mx

    205mx LawnSite Silver Member
    Posts: 2,342

    I get WAYYYY more estimate requests via my form over than email or phone call.
    Posted via Mobile Device
     
  8. 205mx

    205mx LawnSite Silver Member
    Posts: 2,342

    I can help you with an answering service. Cheap. Like under 40/month.
    Posted via Mobile Device
     
  9. birddseedd

    birddseedd LawnSite Silver Member
    Posts: 2,114

    Nick boyd - b office solutions
    269.352.2258

    att sucks!
     
  10. jeeperscrow

    jeeperscrow LawnSite Senior Member
    Posts: 288

    Didn't realize you could get answering services so cheap? That with a live operator answering with some knowledge of your company?
     

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