From non regular customers that call now that nearly all the leaves are down, and want a leaf clean up. Problem is that nothing has been done all season, and the grass has not been cut for 6 weeks and is now high. Leaf clean up is tough at best. I used to feel obligated to hurry out and get them done, however this year the following applies "The lack of planning on your part does not constitute an emergency on my part". I plan on putting them on a waiting list for after all of my loyal regular customers are taken care of. I will charge them a higher rate for the clean up due to the difficulty factor. It will cost them more for the one time leaf clean up than for a few clean ups over the leaf season. These are generally lawns that have 4-6 inches of leaves now matted in the 6 inch high grass, all packed in a lasagna like mat.