1. Missed the live Ask the Expert event?
    Not to worry. Check out the archived thread of the Q&A with Ken Hutcheson, President of U.S. Lawns, and the LawnSite community in the Franchising forum .

    Dismiss Notice

Anyone ran into this before?

Discussion in 'Lawn Mowing' started by TaylorLawn, Dec 15, 2002.

  1. TaylorLawn

    TaylorLawn LawnSite Member
    Posts: 195

    A fellow LCO called me a few weeks ago and explained to me that he had to go out of town on an emergency, and asked for my help, which I obliged. He is a retired military officer and has about twenty accounts to keep himself busy, I have done this before with about two weeks notice, this was an unexpected thing. I remebered most of them, but wrote the addresses down anyhow and proceeded to service his customers. Low and behold I lost the list, I mowed most of them, but could not get to two of them, I did not know how to reach him out of town. I passed him on the road today and realized he was back in town. I feel extremly bad about losing the list, and I hope it did not reflect negatively on him. He usually pays me in one lump some, no matter what he charges, he asks me to charge him what I feel is fair. I dont even feel like charging him anything since I faltered on two of his accounts. Should I initiate contact with him regarding the yards serviced, or wait for him to contact me.....I am leaning toward calling it even steven, but I dont know......after all, I did use my equipment and personnel for the remainder...???? any thoughts?
  2. saktate

    saktate LawnSite Member
    Posts: 57

    I'm not a lawn care professional but I could easily be one of the two property owners you missed. As a property owner I would accept your explanation without another thought. Sounds very plausible. Consequently, I believe your entitled to payment for the accounts you serviced. Just my point of view.
  3. grassdaddy

    grassdaddy LawnSite Senior Member
    Posts: 565

    Call him now !! I wish i had a buddie to help me out like you did for him.What man hasn't lost a list or two ? You did your best,he'll understand and be grateful.:cool:
  4. Envy Lawn Service

    Envy Lawn Service LawnSite Fanatic
    Posts: 11,062

    If I were you, this is what I would do...and why...

    I'd put together a bill for what I did get done. Then I would contact him to let him know about things. You want to be the bearer of bad news, not a customer who calls and complains.

    Make the contact in person. Most ex-military (like myself) and older individuals like face to face conversation when talking business.

    I'd explain the situation, hand him the bill and tell him to deduct what he thinks is fair for any damage/extra work you may have caused him. This way, he can dock you what he feels is fair if it takes a lot longer to get those accounts in shape.

    Surely he'll respect that, treat you fair and call on you again if he needs you.
  5. Tvov

    Tvov LawnSite Bronze Member
    from CT
    Posts: 1,157

    Contact him soon, the longer you wait will just cause bad feelings.
  6. TaylorLawn

    TaylorLawn LawnSite Member
    Posts: 195

    Thanks, you guys are right about me being the first one to inform him.......he has often said that when he decides to retire completely that he was going to recommend my business to his clients.........I do not want to discourage that!.......Ill call now, ET

    LAWNS AND MOWER LawnSite Bronze Member
    Posts: 1,129

    Welcome to LS Saktate. Nice to get a different perspective, from the eyes of the homeowner.
  8. Gravely_Man

    Gravely_Man LawnSite Silver Member
    Posts: 2,076

    It is a very good idea on calling him before the customers do. That was very nice of you to help him out. Just because you lost the list doesn't mean that you shouldn't be paid for the work done. Explain what happened and how badly you feel.

  9. Lawn Dog2001

    Lawn Dog2001 LawnSite Bronze Member
    Posts: 1,027

    Call him now and explain the situation to him. You are doing him the favor after all. So he should be understanding. If he has 20 lawns, and you only missed 2 lawns. Thats 18 lawns you serviced properly. Cows will fly south for the winter before I cut 18 lawns for free, for any reason.

    Just my 2 cents
  10. bob

    bob LawnSite Platinum Member
    from DE
    Posts: 4,254

    Definately call him right away. Explain what happened. Chances are that he'll understand. And the 2 customers will also understand. As for payment, you are entitled to the 18 lawns that you cut. Remember, you bailed him out!

Share This Page