We see a lot of posts on here about people taking it very personal when they get "fired" or lose a lawn customer. I know the feeling. My question is to the "high volume" lawn guys. Guys with 100+ residentials. Many people talk about personal service, going the extra mile, giving the customer the extra attention they want and charging for it. Now thats hard to do with a volume service, not so hard for a smaller guy to do. For the volume services, do you still go out of your way to try and please every customer? Or Are they now just numbers to you. Two on the list......One off.....Another on......No big deal Ill be honest and say for my last few years in the mowing business before I sold, that was the attitude I took. If they called too much to complain.....Off the list If they had too many special instructions....Off the list Etc Etc If one canceled, it went through the office and was not even a second thought. I stopped losing sleep because I lost a lawn. Thoughts?