customer purchased a fert program. our standard programs DO NOT INCLUDE treatment of nutsedge. this is considered an "extra" which is available, if needed, for an extra fee. ok, so he purchased a standard fert program. he called today complaining about "this tall light green weed" growning in patches in the lawn. i told him what it is, and for an extra fee i would spray it. he flipped, he said a weed is a weed, and i should spray it. i explained that standard herbicides can not be used to treat the nutsedge, we need to use something different, and the cost would be additional. he said forget it, i said fine. i was there cutting the nieghbors lawn today, and he came over moaning about how i should "be a standup guy" and take care of it. now moderators, this is not a pesticide thread, but more of a customer service thread. if you don't have to move it, don't. how do the pros handle this?