I made a bidding mistake earlier this year. The guy told me he wanted a basic weekly maintenance. I offer my routine maintenance clients the choice between basic service and premium service. While I always deliver quality work, premium customers get the extras like bagging the grass when needed, double and triple cuts if needed, picking up trash and other little extras. As premium implies, they also pay a premium for these services. I gave the guy a bad quote, I was having an off day and was in a slump getting new clients. I had failed to land 4 or 5 estimates I had put out that week and I made the mistake of second guessing my prices, and as a result gave this guy a stupid deal. I instantly realized what I had did, but I felt it would be good business to honor my agreement this year. (On a side note, as soon as I signed him people started calling and accepting my "real" prices...memo to self...never second guess price or let would be customers influence pricing structure) However, the guy has turned out to be a major pain in the ass. I made the additional mistake of further hooking him up by giving him premium service his first cut, ie bagging the grass, picking up all the trash the riff raff had thrown in his yard over the winter etc. Now he expects premium service for a price that was a steal at basic. I have tried explaing to him the difference and that I hooked him up the first week as a favor, and because it was a slow week and I always try to give a new customer an extra special job the first time. His grass grows like wildfire and he refuses to pay for premium service and he also does not want me coming more than once per week for basic service. He lives in a crappy neighborhood by my standards, and there are security issues as well. This guy is getting more for less than any other customer I have and he still bitches every week. It really is not fair to my customers paying more for less and never complaining, they should be getting a little extra time if anyone. He is the only complaint I have had to date this season and he has complained 3 of the 5 times I have cut it. I have had impartial people drive by and try to identify the best looking property on this street and 3 out of 3 have IDed his, not knowing the address, and on days that several of the yards had been mowed. I am really ready to break agreement with him. I know I am going to end up cutting him all year, putting up with his crap for what boils down to about $10/hour profit for what he expects, and at the end of the year some illegal Mexican on his street (packed to the gills with them) is going to end up jacking something off my trailer, thus negating any profit I made from him all year. WHAT WOULD YOU DO?