Never did get the demo on the Lightening they promised me so faithfully. I have never thought to much of people that did not do exactly what they said and should have done. I don't know if this would reflect on customer support and service or not but they certainly did not stand behind there claim of a wonderful demo on a mower they told me I could not help but love. They may have had a problem when I told them I ran Hustler Super Z's, there is a possibility they did not want me to make a comparison. If I had a product I was proud of and thought it was a better machine, that person would definitely try my mower so I could prove the difference. Seems like they may not want to compare with Hustler if they had I believe the demo would have come to me.