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Bad boy no customer service.. Just the run around!!!

Discussion in 'Lawn Mowing' started by Mrexacto, Apr 2, 2012.

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  1. Mrexacto

    Mrexacto LawnSite Member
    Posts: 15

    Well lets start by saying i have had this mower that i purchased from TSC in June of 2010. From day one it has cut at an angle on hill sides and not made any better of a cut than my cheap throw away murray. I tried to get this issue solved since then to no avail. I was sent to a dealer and the leveled the deck. When picking it up i was told by the service manager that the deck was pretty much level when i brought it in and that shouldnt be the problem. This dealer had about 25 kubota mowers and only 3 Bad Boys. (now i know why!) They showed no real interest in find the problem and sent me on my merry way. I have tried everything that i can think of to remedy this problem but i have not been able to do so. So last week i purchased a set of new blades from TSC for a 100 bucks!!! and put them on for my next mowing. Well to my amazement when i looked back i had two 1" mowhawks where the blades were suppose to overlap. Ok so now things are starting to compile and honestly when it dont mow anymore its not really mower... right? So i call badboy about there blades...i was givin the run around... well sir you didnt purchase those from us so we can warranty them..ALTHOUGH THEY ARE YOUR BLADE!!! IT HAS YOUR NAME STAMPED ON IT!!!! Then i was handed of to someone else then someone else until finally i was given over to this real cheerful fellow named James Russell... not really cheerful.. He acted like i was bothering him from the get go and spoke to me in a half yelling tone the whole time..well needless to say that agitated me and i began to tell him about all the problems i had experienced from the get go.. So when i told him if you can mow with it then its not really a mower, well he became inflamed.. I asked him what they could do to help and he said well i may be able to get you a new set of blades but as far as the other with you deck, well when we have a truck head that way to deliver some you can just make yourself available and we will pick it up and bring it back here and see if we can find whats wrong with it.. i asked well how long will that take? His response.. i dont know.. i asked well you gonna leave me a loaner to mow my 3 acres with until i get it back.. his response.. NO! so i began to tell him that i have owned my own business for 20 years and i dont care what you call it but this !@#$ aint customer service.. click.. he hung up.. So to make a long story even longer i will be getting rid of this thing and heading over to a Hustler where i at least believe my money will be appreciated!!! GOOD BYE BAD BOY!!! I hope no one else has to experience what i did...
     
  2. grandview (2006)

    grandview (2006) LawnSite Gold Member
    Posts: 3,466

    I was having a problem with my 48 Lesco a while back.Same thing there was a little stripe in between the blades,everything was level on the mower.Ended up the spindle had a little play in it. I ended up putting 1 washer on the one and all is fine.
     
  3. Mrexacto

    Mrexacto LawnSite Member
    Posts: 15

    I checked all of the spindles and the belt deflection... i have gone over this thing and i am at a loss for what to do. After doing a little research it seems to be a well known problem with the blades being to short, alot of guys are going to a diff blade like a gavely and toro i believe.. thats pretty sad you cant make a blade that works well with your own product. Just my .2 cents worth. As far as the deck mowing at an angle on slight inclines i dont really know whats the deal with that. I demoed a Hustler 54 and it mowed just as smooth on the incline as it did on flat ground. Wish i would have looked at the Hustler first... Would have saved myself from losing the money that i am about to lose by getting rid of the BB and getting the Hustler.
     
  4. Mrexacto

    Mrexacto LawnSite Member
    Posts: 15

    Its funny when you go to BB customer zone on their website you see hardly any neg reviews.. lol.. well i posted mine and it has yet to show up.. Can we say CENSORSHIP!!..
     
  5. imapoboy

    imapoboy LawnSite Member
    Posts: 2

    You should call Bad Boy Mower factory again and ask for Kevin Newingham. He is the sales manager. He will be able to help you out. 870-613-5636.
     
  6. GMLC

    GMLC LawnSite Platinum Member
    Posts: 4,353

    There was another thread a while back about BB's customer service on a bunch of problems with a new mower. He had a very similar experience. I hope they come through for you. If not enjoy your new Hustler!
     
  7. Mrexacto

    Mrexacto LawnSite Member
    Posts: 15

    thanks imapoboy.. i will try that.. they handed me off to 4 diff people and made me call them back.. never took down my name or number and honestly just acted like i was a pain in their @##... i know if i ran my business the way they do i wouldnt have one...
     
  8. Mrexacto

    Mrexacto LawnSite Member
    Posts: 15

    Just got off the phone with Kevin Newingham. I can honestly say he was the first person that i have spoken to that really sounded like he wanted to fix my problems.. They are suppose to send out someone next week to see whats going on with everything. I honestly was about to take this BB to the local Hustler dealer tomorrow and be done with it so since Kevin seemed so willing to help i will give them till then..
     
  9. jkingrph

    jkingrph LawnSite Senior Member
    Posts: 807

    Cannot comment about BB lack of concern, but first problem was buying from Tractor Supply. I learned a long time ago not to buy anything from anyone who does not provide their own service!
     
  10. Mrexacto

    Mrexacto LawnSite Member
    Posts: 15

    I think you are absolutly correct on that Jking and i will never do that again. If and when i buy another zt it will be from a local deal..
     
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