Bad toro/stihl dealer looses my business

Discussion in 'Lawn Mowing' started by QualityLawnCare4u, Aug 30, 2004.

  1. QualityLawnCare4u

    QualityLawnCare4u LawnSite Gold Member
    Posts: 3,758

    Last week I went shopping for a new edger and my first BP blower. I went by the stihl dealer and was as usual I was treated like sh@t by the shop manager. This guy is one of the rudest,obnoxious, arrogant buttheads Ive ever met in my 45 years. Ive heard several lcos say that quit doing biz with this dealer because of this one certain person. The owner knows how he is but will do nothing about it. I really liked the stihl but I bought a echo edger and BP blower from dealer 1 miles up road from stihl dealer and was treated half way decent. I have had good luck with my other echo equipment but relly wanted to go with stihl but I refuse to buy from someone who is rude. The echo was less $$ too even though what I got was baseline commercial but will serve my needs well no more edging than I do. It is bad when you have to choose your 2nd choice in eqipment because of ad dealer. I aslo liked the toro better than my JD but did not buy one either. Its bad when you go into a place and say "how are you doing" no repy from manager and then say Im here for some new quipment and he just stares at you and says nothing! I walk over and pick up edger and stand there for several minutes like Im invisible. Im outta there!!

    Danny
    Quality Lawn Care

    BTW I dont know if I can legally post dealers name so I didnt.
     
  2. NC Scaper

    NC Scaper LawnSite Member
    Posts: 231

    I know your pain, I also have a stihl/toro dealer that traets me just the same. I refuse to buy anything from the unless they are the only one who has what I need and I cant find it on the web.
     
  3. QualityLawnCare4u

    QualityLawnCare4u LawnSite Gold Member
    Posts: 3,758

    NC Scapper, its bad when all the dealers in the area like mine are poor, bad, or terrible. The best dealer I have is my Jd and I give him a poor rating. If we ever get a good one he has a customer for life!

    Danny
    Quality Lawn Care
     
  4. QualityLawnCare4u

    QualityLawnCare4u LawnSite Gold Member
    Posts: 3,758

    BTW "looses" was suppose to be "loses" Im not a great typist!
    Danny
     
  5. moneyman

    moneyman LawnSite Member
    Posts: 136

    Ive always wondered when i say "Hi" and they dont reply if they could understand or hear me or not. Seriously, I thoight I was jsut a low talker.
    I would refuse to buy anything from him, I have been know to call the company, and then ask for the boss to tell him or her about the situation.
    I dont care to much for unproffesional people.
     
  6. Tvov

    Tvov LawnSite Bronze Member
    from CT
    Posts: 1,157

    My local JD/Stihl dealer is a pain. HE knows what you want, and you will wait to get it. Rarely do you see LCO trucks in his parking lot. Years ago I was looking at a new wb, and the JD dealer wanted 3 DAYS to prep it before I could pick it up. The local Exmark dealer said; "Give me half an hour". So, Exmark it was!

    I am now getting annoyed with parts counters that can't do anything without the computer telling them what to do. Try going in and asking for something like a 16" long Gator blade. "What is the part #? Serial #? Model #?" "The computer says we have 10, but I don't know where they are".

    I've gotten into the habit of calling ahead before I drive out to get parts. Inevitably, the counter help says the computer says they have the parts, but I tell them to go get them and actually hold them in their hands. Close to 50% of the time they don't really have the parts.

    That little rant felt good on a rainy morning!
     
  7. NC Scaper

    NC Scaper LawnSite Member
    Posts: 231

    The worst part about my dealer is I used to work for them, but even then they were snobs to everyone. If you were not there to buy a hustler they didn't want anything to do with u. I sold my walk behind to myself cause they would not even check me out.
     
  8. fastcutter

    fastcutter LawnSite Member
    from west tn
    Posts: 241

    I have been in LC Biz for 15 years and All dealer are the same.. It's been like that for me..
     
  9. Gravely_Man

    Gravely_Man LawnSite Silver Member
    Posts: 2,076

    Danny that is a shame but I think you did the right thing. You aren't just buying the equipment and leaving you will also need service at some point. If they treat you like that then spend your hard earned money somewhere else.

    Gravely_Man
     
  10. NickN

    NickN LawnSite Bronze Member
    from Alabama
    Posts: 1,010

    When I started out I was in the dark on dealers.Bought a Cub trimmer from a dealer close to home.Went back later looking at hedge trimmers and they wouldn't even come out to talk to me.Left the sale up to a girl behind the counter.
    So,I left and went to another dealer who really spent time with me.I ended up buying two hedge trimmers a blower and ZTR from them.Since then I've bought a second trimmer from them and a rear tine tiller.The shitty dealer has lost around 10-12 grand just from me.
    Now I love my dealer.They treat me like a king,even though I'm no spending 10's of thousands on equipment.They'll let me demo anything too.Have coffee ready in the morning and they will bring me filters and oil instead of me getting it.
    Oh,they always fill up the gas tank on anything bought.The cub dealer wouldn't even take the trimmer out of the box.
     

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