Ballancer Question

Discussion in 'Magna-Matic' started by dobehap, May 30, 2003.

  1. dobehap

    dobehap LawnSite Senior Member
    Posts: 292

    I got my balancer in the mail yesterday. Very nice built unit.
    Mounted it on the wall, and was able to balance with ease.


    I do have a question though.

    The metal braket that is used to check if the blade is bent, it has a crack.

    The crack is right where the bracket bends. Is this normal, or is mine a defect?


    Thank you.
     
  2. Magna-Matic

    Magna-Matic Sponsor
    Posts: 826

    Hello Dobehap,

    Thank you for the complements.

    First of all - nothing should be cracked. But let me better understand what you are describing.

    Do you mean the guage rod (long stainless steel rod)?

    Do you mean the aluminum base bracket (red & mounts to wall)?

    Do you mean the plastic bracket that holds the guage rod?

    Which part is cracked?

    I would like to know, because perhaps i can just send you a replacement part.

    Thank you,
     
  3. dobehap

    dobehap LawnSite Senior Member
    Posts: 292

    Yes.

    Where the rod bends, is where a large crack is.
     
  4. Magna-Matic

    Magna-Matic Sponsor
    Posts: 826

    Hello,

    Please email me with your company name so i can find your account and address info to send you a new guage rod.

    Thank you,

    gbauer2@magna-matic.com
     
  5. dobehap

    dobehap LawnSite Senior Member
    Posts: 292

    Email sent,

    thanks for great product and service.
     
  6. Magna-Matic

    Magna-Matic Sponsor
    Posts: 826

    Thank you, we aim to please :)
     

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