kind of an awkward position i was in today. a customer, who is usually behind on their monthly payments, and has been for years(usually around 3 months behind), came out and asked about pricing on installing several shrubs and trees. i was thinking to myself, "dont u owe 3 months of service fees?". very awkward, cus the guy is cool, never gives us a hard time, but cant afford to pay his bills. how do u handle something like this?