Someone called me yesterday and said that they needed their lawn cut first thing tomorrow morning. No problem. I set up a time and go out to meet the customer and estimate the yard. As I'm looking at the property I notice that there are a lot of obstructions and I will most likely have to use the small mower and do a lot of extra trimming. I tell him that for a yard like this he's looking at $40 per cut. He says something like, "Well, I normally pay $35." Me: "Yeah, so it sounds like I'm in the ballpark. If this yard were flat and wide open it would be $35, but since it's not, it's $40." I write down the estimate and tell him it's good for 30 days and to feel free to shop around. We go around front and he says he wants me to quote him on pulling the weeds out of his flower bed. I tell him the small bed packed to the brim with weeds will be $45 and the larger bed with only a few weeds will be $30. His response: "ARE YOU KIDDING ME?!" He tells me not worry about the flower beds and just do the lawn for now. I give him the estimate to sign, but he wanted to read it all first. No problem, that's what it's there for. I tell him to hang onto it and read it overnight, but that I needed it signed and returned to me before I start work. I ask him what time he wants it cut tomorrow, since he specifically asked for "first thing" and he said 8:00 AM. Fast forward to the next day. I show up at 8:00 AM and the quote is not signed and sitting on the table where he said it would be. I ring his doorbell and he answers with the quote in hand. He tells me that he saw in the quote that my price does not include bagging, and for the first time, he wants the back yard bagged. I explained that this would be an additional cost and he says, "Well yeah, but just like $5, right?" I told him actually it would be $15, thinking that even this sounded way too low since the backyard is probably 3 times bigger than the front. He goes on to tell me that the standard rate for bagging is $5 and asked if I realized that I was on the high-side of the industry as far as pricing goes. "Yes sir, I know." Are you actually going to charge a potential customer $15 just to bag the back yard? "Yes sir, that's my price." He replies that that is exorbitant. I remind him that the quote is good for 30 days and that I encourage him to shop around. He asked how long I had been in business and I told him 2 years. He thought for a second and then grudgingly said, "OKAY! I'll PAY you $15 to bag the back yard once," but he acted like it was just the worst thing in the world that that is what I was charging. At this point, I had had enough and basically told him that we should just forget the whole thing. As I was saying this he said tore the estimate in half, wadded it up, handed it to me, said, "good day" and slammed the door. I simply don't know what to make of this. I'm fine if he thinks my prices are way too high and doesn't think anyone should ever pay me to cut their grass, but WHY would he still want me to go ahead and work for him if he disagreed that much with my pricing? What am I missing here?