My first year in biz I started mowing my Grandma's neighbors yard. First off I can only get a 36" in the fairly good sized back yard which I don't like. Second it is a leaf nightmare, even though I can leave the leaves in the ditch. She is very old and I gave her a really low bid. Now she is calling me and wants everything to look perfect all the time. I told her yankee beetchy daughter a few weeks ago to forget about me including a spring cleanup for no charge. She doesn't understand that 5 leaf cleanups means 5 leaf cleanups and none in the spring. I really hate to increase the price on someone I know is unable to afford it, but I can't take her beetching anymore. So how do I propose a new price? Just send a letter? Man I've got to get a much more specific contract.