There are some accounts I'd like to have that some of my competitors currently hold but these guys have weaknesses and flaws. How can I get a customer to realize they should use me instead? Most of them just don't want to let someone go because they have had them for so long and are afraid of change or hurting feelings. I can't believe some of these LCOs. Most are not registered or insured and use ZTRs on small and soft soil yards leaving the yard looking like a Freightliner just drove through it. Even if they are alittle cheaper it still looks terrible having 4" inch deep tracks all over. Are the customers really that ignorant as to just keep having these guys come back. I've talked to many of them about switching and they just won't.