Separate names with a comma.
Missed the live Ask the Expert event?
Not to worry. Check out the archived thread of the Q&A with Ken Hutcheson, President of U.S. Lawns, and the LawnSite community in the Franchising forum .
Discussion in 'Industry Surveys & Polls' started by SharperImage, Jan 4, 2012.
Service Auto Pilot, it will do all of what you described with less keystrokes.
Be Lost without my crackberry, e-mail is a huge part of how I operate my biz.
i guess i just don't see things like emailing a necessitie while your "out of the office".
emails don't need to be returned the min. they are received. they are just like text messages.
if something is urgent i expect a phone call or i will make a phone call.
i would rather save all that stuff for the end of the day. it really speeds your day along and i sometimes finish early if i'm not making phone calls and answering emails in between each job.
since i don't use the phone while i'm driving the only time for me to even return phone calls or emails is before i hop out of the truck to do a job or after i finish a job. and like i said i don't want to be sitting in that truck in front a finished property or not started property any longer than i have to.
when i pull up to a property i hop right out of the truck and get going. when i finish i hop right back in the truck and am moving onto the next place.
but everyone is different.
i only have one customer that contacts me by email and i just check it at home on the laptop. they don't even email me much at all during the season. they know i'm coming on monday or a day or two after if it rains so they leave a check. the only time they email me is if they want a leaf cleanup or something in the fall. i do use my iphone for texts and calls. that's about it. a few customers want me to text them when i get done on their property so they can mail me a check. takes me about 30seconds to send them a quick text and then i'm on my way.
yeah but i don't see any of that stuff as a necessity.
sure it's nice to have the capabilities. and i do have an iphone. but most of my emails wait until i get home and can get on my computer.
i could actually run my business without a cell phone of any kind. i don't always make or return calls during the day. i make and return most of my phone calls after i'm done for the day, in the evening hours.
if you call me at 10am and leave a message, most likely i will not be calling you back until after 5pm. same goes for emails or text messages.
so yes smart phones are nice for our business but i wouldn't say a necessity.
yeah they aren't necessary i agree. people did lawncare long before the cell phone came along.
exactly. so i can't really say which smart phone is a better phone, because being that everything a smart phone offers in not a necessity, they both probably do a pretty good job in what they do offer.
i personally have an iphone. went from a blackberry to an iphone. never have tried android because i was never really interested in an android and heard much better things about an iphone.
i strongly feel we don't need to return each and every phone call, email or txt as soon as possible. maybe thats because i'm solo and have come to a pretty full schedule so i feel if a person can't wait for me to return there call then they don't want my business bad enough and can find someone else.
i have a friend who uses his iphone for music while mowing or whatever. each time the phone rings he stops his mower or what he's doing an answers the phone. i think thats nuts. jobs take so much longer when your stopping all the time to answer calls, txts and emails.
i prefer to work straight through my day only stopping maybe for lunch and handle all calls, txts and emails after i'm done working on clients properties. i don't like to be sitting on the side of the road or in front of a property to make or take a call, txt or email. and i won't do any of that while i'm driving.
if i know i'm not going to have to write anything down i might return a call or 2 (usually would be existing clients) while sitting in front a property i've either finished or am about to start or if i take a lunch. but new calls wait until the end of the day so i can have a pen and paper ready to write down there address and other info.
Back when I had my Droid I would take pics at the estimate, and E-mail them to myself. By the time I got back from the estimate all the pics were in my inbox. Then I would load them in to the customer file.
The radar was better than any weather report. I would check it all day long. Might as well of had it on all day. lol
Getting e-mail on the fly is what I miss most.
i rarely take pics of any properties for any reason......
even so i would wait until i got home to transfer them from a camera to the computer.
even though i get emails on the fly i don't ever respond to them until i get home for the evening.
i might as well leave my phone at home because i rarely use it while working, its more for me to use should i get into an accident and need to call someone.
Most customers stick with the first service that answers them. If I answer first I am more likely to get the new customer. If you're not growing than who cares. If you are growing Its a big deal.
Remember the horse that comes in first place by a nose is not $1,000,000.00 better than second place. Its just a nose better.