After Market Snowplow Company from Rehoboth, Ma. My apartment complex was going to buy a used plow from them (this is the company that I considered buying my plow from a week or so ago). We knew the shipping was going to be high, and there is an additional $100 charge to crate it up. The crate charge is a bit high IMO, but it was acceptable to the apartment complex. So, we are talking $350 just to ship the thing to us not counting the cost of the plow. I called them and said we were interrested, and I needed to know what forms of payment they accept and how long to expect for delivery. The guy I talked to on the phone couldn't answer any of the questions I asked, and instead of handing the phone over to his boss, he would cover the phone speaker and repeat my questions, one at a time, to the boss. Well, he didn't cover the phone well enough, and I could hear the boss rambling on about "more important customers" and using the F-word every other word. The unknowledgeable guy comes back on the phone, and gives me an estimated price for shipping- after I already asked for an actual rate. I am about to ask about how long I will have to wait, and someone else comes into the room and tells him to put the phone down for a minute and help move a plow indoors. Keep in mind I am calling long distance from Indiana to Mass. and I am paying for the call. He comes back on and I ask about how long it takes to ship (this is where he covers the phone and asks his boss). I here the boss in the background- "We don't have f***ing time to send a f***ing plow to some idiot in Indiana right now, tell him we can't even crate it for shipping until sometime after Christmas, and that's only if he sends the f***ing check to us today. Tell him we are too busy installing plows for our real customers." The guy comes back on and relays the info to me, only in a nicer way. During the entire phone call, someone is beating the heck out of a plow with a sledgehammer, making it hard to hear. So, I have to ask, aren't phone customers in other states as equally important as walk-ins, if they are willing to pay your asking price? Heck, I am paying them an extra $100 that a walk-in wouldn't just to crate it. If they advertise on the internet and on the phone they brag about where all they have shipped to, they should be willing to treat me as equal as other customers. If I am paying as much for the shiping and crating as what I am paying for the product, they should think of me as important too. I'm glad I got mine elsewhere, now I have to search for another place to get one for the apartments. We should have a forum just to expose bad businesses.