So, I read read read about this baby, and to my surprise, though I was very skeptical, everyone loved this thing except for a few. I bought and received this guy about 2 weeks ago for my Hustler Super Walk Behind. This pro slide was made for the hustler I think, everything was just PERFECT! I nearly fell in love with it the hour I put it on =). I was very afraid of how complicated the unit appeared as was my brother/partner. I had to order it without his consent because he just didn't like the idea of the complicated device or sliding. Well, I put it on and he didn't get any time on it because I loved it =). So here is the meat and potatoes of this post. As of Wednesday of last week, my proslide had to be removed off of the swb. On Tuesday while cutting, I noticed the silverish goldish tab that lays flat above the diamond plate was kicked to the side. As a result, the pro slide wouldn't retract properly. Simply fix I figure I would just move it back over, however upon closer inspection, I realized that the little nipple on the "U" that cradles the springed portion of the trigger snapped off. This angered me a great deal, but I made it work by manually adjusting when I was ready to get off. So the next day, I hit a hellish condo 5 acre property. This place is hell to cut. About 1 hour in, if that the pro slide just stop retracting up, regardless of what I did with the little trigger. I assume its a piston, however I just haven't had time to work with it to discover the reason. I emailed the company early on yesterday in hopes to have a call or an email today so we can get this rectified immediately because the velky just isn't cutting it on the swb. However I have received no response. I received one immediately when inquiring about order this guy. At $400.00, this is about as high end as you can get for a velky for a wb, and I have no problem paying it but we are in this to make money. The longer I am without it, I feel I am not being nearly as productive. Have any of you had any similar experiences with this unit? Please tell me I just received a faulty unit, I planned on putting these on all my wb's.