After a frustrating time and many contacts with dealers and reps of Cooks distributors PJ stepped in and made an offer that was hard to believe. He offered to replace my 27/54 Z mower with a 2010 29/60 or pay some and get a Super Z. I opted to pay and get a 31/60 Super Z. All I can say is this has been a level of customer service that speaks for itself.Hustler mowers claims to care about the owners of their equipment and they obviously do.I would like to thank Alan Alden and Rodney Barnes with cooks power. But the real product support I must give to PJ, he truly is a man of his word and from what I gather a man of action once he speaks. This was all done in a matter of a week and the delivery was made a couple of saturdays ago. I have been extremely busy with work and some related travel, hence the delay in posting. I can honestly say that I would and will buy Hustler products in the future and feel good about it.