I think if you're a small company, eager to grow and can't afford to lose business, it's important that somebody answer the phone live and in person when it rings. The fact is that a lot of people just don't like to leave messages. And the fact is a certain percentage of people will just go on to the next LCO and call them, if someone doesn't answer. If you can afford to lose a certain percentage of calls, then fine - let them go to voicemail. And hopefully they'll leave a message. But if you can't afford to lose any business, then I recommend you find a way to answer those calls. So in order to answer the phone live and in person and not miss any opportunities, your options are: 1) Bluetooth headset. Keep a pad and paper with you. Take down their info. and tell them you'll call them right back if you're too busy to stop what you are doing for a few minutes. 2) Have someone (wife, girlfriend, etc.) answer your incoming calls for you. 3) Hire an answering service. They are really cheap. And if you find a good one, they won't sound like an answering service. They'll just sound like a secretary and they'll take down your client's message and tell them you'll get back to them shortly. 4) Hire a full time office manager / secretary / receptionist. #4 is the best option, by far. But until you get to a certain size, it's difficult to afford that. The reality, though, is once you are able to finally afford one, you'll find that you start getting a lot more business because you have someone answering the phone in person every time and you aren't missing any important calls. Then you're free to keep doing what you do best and they can handle all the calls for you. They can also handle all your appointment scheduling, bookkeeping, office organization, payroll, etc. But again, you gotta be to a certain level to be able to afford this. Out of the other options, I like #2 or #3 the best. But whatever the case, if you're really hungry for work, wanting to grow your company, or can't afford to miss any opportunities, you gotta figure out something. Missing calls means missing out on potential business at least some times. So you should capitalize on that and not miss any calls. If Bluetooth is how you have to do that, then do that. It's better than missing calls, IMO. But eventually, make it your goal to get someone else taking the calls for you. I remember the first year I hired a full time receptionist. I realized within a few months that I should have probably done it a few years earlier. Because I was running around like a chicken with my head cut off trying to answer all the calls, give all the bids, oversee my workers, and doing some of the work. Making that change lifted a huge burden off of my shoulders and finally allowed me to focus all my time on what I do best.