I called my agent friday at about 3:30 and left a message with my issue. I called back at 4:45 and got the machine again. I waited until I got home from work at 7 and called the after hours person and had to leave another message and haven't heard back as of yet. WTF? I pay them on time. I'm not sure what to do. I was vandalized at some point thursday night and didn't discover the problem until it became noticeable friday. The tiny cracks grew and the back window is totally gone out of my 250.