how are u guys as far as being busy, and picking up new work? we are picking up new customers at the rate of 4-5 per week now. its amazing, everything u guys said was so true, even the stuff i thought was stupid. uniforms, keeping the trucks and trailers/equipment clean, and in good running condition(i guess no one wants to see u fighting with and kicking your equipment), no yelling across the property, etc, etc, etc. the little things make a huge difference. if we pick up one lawn on a new block, we have been getting at least a neighbor or two based on our performance, and i guess possibly our appearence(i even shave now once in a while) . u new guys better listen hard to what the pros on this site have to say. they know what they are talking about!